Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Jennings

Jonesboro,AR

Summary

Dynamic and results-oriented professional with extensive experience in customer service and retail sales, notably at Kohls Department Store. Excelled in enhancing customer satisfaction and loyalty through exceptional service and efficient POS system operations. Demonstrated strong teamwork and problem-solving skills, significantly contributing to a positive shopping environment. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Kohls Department Store
06.2023 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Store Associate

Walmart
05.2022 - 11.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Hostess

Texas Roadhouse
11.2021 - 03.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

High School Diploma -

The Academies At Jonesboro High School
Jonesboro, AR
05.2024

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Retail Sales
  • Customer Engagement
  • Reliability and punctuality
  • Phone Etiquette
  • Retail Store Operations
  • POS system operations

Timeline

Retail Sales Associate

Kohls Department Store
06.2023 - 08.2024

Store Associate

Walmart
05.2022 - 11.2022

Hostess

Texas Roadhouse
11.2021 - 03.2022

High School Diploma -

The Academies At Jonesboro High School

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