Hi, I’m
Alexis Jimenez
Camden,NJ
Summary
Dedicated Administrative assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
years of professional experience
Work History
Cooper University HospitalCamden, New Jersey
Follow up Representative
05.2020 - Current
Job overview
- Completed electronic filings, initiated billing statements and managed firm administrative matters
- Printed patient accounts itemized billing per attorney request for workers comp and auto accident cases. Answered phone call request for bills, via fax and emails
- Updated 800 Request due to pandemic within 3 months
Community Legal ServicesPhiladelphia , PA
Legal Receptionist
06.2019 - 04.2020
Job overview
- Answered incoming calls and responded to inquiries for and obtaining information from general public, customers, visitors, and other interested parties over phone and in- person
- Provided information about Community Legal Services which included location of offices, hours of operation, status of appointments with case handlers and building meetings
- Assisted attorneys in preparing legal papers and correspondence, such as summonses, complaints, motions, and subpoenas, provided administrative, clerical to both attorney and paralegal staff as needed.
- Scheduled office meetings and client appointments for attorneys
- Sorted and distributed mail correspondence between attorneys and personnel, including parcel packaging, preparation and efficient shipping
- Flied closed cases according to closing date month and year
- Effectively navigated Philadelphia clerk, court and judicial websites
Came Care Health CorperationCamden, NJ
Call Center Customer Service Representative
01.2019 - 06.2019
Job overview
- Answered all incoming calls and responded to patient request and inquiries in a professional timely manner
- Scheduled appointments and accommodated patient appointment needs, such as scheduling transportation
- Answered over 50 calls per 1 day to meet fast-paced call center demands
- Obtained and record updated demographic information at time of scheduling
- Referred all patient sick calls to triage nurse
- Researched, investigated and corrected appointment errors as needed and refered to scheduling coordinator when directed
Magee Rehabilitation HospitalPhiladelphia, PA
Patient Service Representative
07.2016 - 02.2018
Job overview
- Strong customer service skills/interpersonal interactions, project positive, friendly demeanor in person as well as over telephone; and to work effectively in fast paced environment
- Scheduled patient appointments according to established procedures
- Maintained current and detailed messages for clinicians, and direct callers to appropriate staff members, notifies clinicians of emergency problems
- Completed all PA-PDMP query process, printed required forms and verified with documentation link Rex-pert
- Responded and forwarded in timely manner to all patient messages and prescription line requests to Outpatient nurses
- Processed and entered Medical Demographics into system for Methodist and Jefferson University Hospitals and Medical Billing.
- Distribute incoming mail, faxes and prepared outgoing mail
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Facilitated on-going assessment of patient family needs and implementation of interdisciplinary team care plan
Pond Lehocky Disability Justice Law FirmPhiladelphia, PA
Legal Receptionist
06.2017 - 11.2017
Job overview
- Answered incoming phone calls from clients regarding status of cases
- Confirmed depositions for opposing counsel, third party insurance companies and physicians
- Greeted visitors and responded to emails from attorneys and paralegals
Education
Caliber Training InstituteNew York, NY
Certified Medical Assistant from Medical
08.2003
James Madison High SchoolBrooklyn, NY
High School Diploma
06.2000
Skills
- Bilingual Spanish/English
- Epic Program (Hospital Software)
- Nextgen
- Needles (Law firm Software)
- Insurance Verification
- Medicare/Medicaid
- Keystone First
Timeline
Follow up Representative
Cooper University Hospital
05.2020 - Current
Legal Receptionist
Community Legal Services
06.2019 - 04.2020
Call Center Customer Service Representative
Came Care Health Corperation
01.2019 - 06.2019
Legal Receptionist
Pond Lehocky Disability Justice Law Firm
06.2017 - 11.2017
Patient Service Representative
Magee Rehabilitation Hospital
07.2016 - 02.2018
Caliber Training Institute
Certified Medical Assistant from Medical
James Madison High School
High School Diploma