Compassionate healthcare professional with experience as a nursing assistant and care coordinator. Skilled in patient communication and support, committed to improving patient satisfaction and safety through attentive care and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BARISTA
Better Buzz Coffee
Avondale, AZ
01.2025 - Current
Prepared and served high-quality coffee beverages following standardized recipes.
Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Assisted in training new baristas on beverage preparation and customer service protocols.
Engaged with customers to provide exceptional service and address inquiries effectively.
Implemented feedback from customers to improve service delivery and product offerings.
Collaborated with team members to optimize workflow during peak hours, enhancing customer satisfaction.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Nursing Assistant
Haven Health Group
Phoenix, AZ
03.2023 - 01.2025
Assisted nursing staff in patient care, ensuring comfort and safety throughout daily routines.
Monitored vital signs, documenting changes to support accurate healthcare delivery.
Facilitated communication between patients and medical personnel, enhancing care coordination.
Administered medications under supervision, adhering to safety protocols and best practices.
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Care Coordinator
Home Instead
Glendale, AZ
01.2024 - 06.2024
Processed insurance claims and verified patient information for accuracy and compliance.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Assisted in training new reception staff on office procedures and software applications.
Maintained organized patient records to ensure confidentiality and accessibility.