ALEXIS JOHN CALIP
LAS VEGAS,UNITED STATES
Summary
Hospitality professional with experience in hotel operations and guest services, seeking a Hotel Assistant Manager role. Skilled in team leadership, guest service, multitasking, and cross-department collaboration to ensure smooth operations and exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Supervisor
The D Las Vegas
Las Vegas, NV
08.2025 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Trained and mentored new staff, enhancing team performance and service quality.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Assisted in developing standard operating procedures for improved consistency in guest services.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
CALL CENTER/ROOM RESERVATIONS SUPERVISOR
Circa Resort and Casino
Las Vegas
09.2024 - 08.2025
- Monitor daily Room Reservations logs and ensure compliance with policies.
- Oversee and audit agent calls for quality assurance and service consistency.
- Act as department lead in the absence of managers.
- Handle escalated guest concerns and special requests.
- Support interdepartmental coordination and update reservations in Opera and extranets.
- Maintain accurate records and spreadsheets, conduct call audits, and ensure SOP compliance.
- Assist with labor and cost control and supervise daily task execution.
HOTEL FRONTDESK SUPERVISOR
Circa Resort and Casino
Las Vegas
11.2024 - 02.2025
- Supervised front desk operations, guest check-ins/outs, and reservation accuracy.
- Communicated across departments to ensure smooth guest service.
- Maintained a professional, detail-oriented approach with an emphasis on urgency and guest satisfaction.
- Identified guest needs and potential issues to protect company assets.
ROOM RESERVATIONS AGENT/PBX OPERATOR
Circa Resort and Casino
Las Vegas
01.2024 - 10.2024
- Managed Inbound calls for room reservations, upgrades, and comp bookings.
- Processed third-party reservations and prepared daily reports.
- Assessed player profiles to determine eligibility for complimentary services.
- Ensured accurate and professional communication, and detailed message logging.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix- SLZ
Manila
12.2022 - 08.2023
- Handled inbound and outbound healthcare inquiries under United Healthcare.
- Assisted with OTC benefit inquiries and processed orders via phone and mail.
- Delivered effective and empathetic customer service aligned with compliance standards.
Education
BS MECHANICAL ENGINEERING -
Polytechnic University of the Philippines
Manila, Philippines04-2021
Skills
- Hotel PMS: Opera, Oasis Loyalty, Super Playmate, Salto, Extranets, Call Auditing & Quality Monitoring, Team Leadership & Coaching, Microsoft Word, PPT, Excel, & Office Suites, Guest Relations & VIP Services, Reservation Management, Excellent Phone Etiquette & Communication Complaint handling Staff training and development Flexible schedule
Timeline
Hotel Front Desk Supervisor
The D Las Vegas
08.2025 - Current
HOTEL FRONTDESK SUPERVISOR
Circa Resort and Casino
11.2024 - 02.2025
CALL CENTER/ROOM RESERVATIONS SUPERVISOR
Circa Resort and Casino
09.2024 - 08.2025
ROOM RESERVATIONS AGENT/PBX OPERATOR
Circa Resort and Casino
01.2024 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE
Concentrix- SLZ
12.2022 - 08.2023
BS MECHANICAL ENGINEERING -
Polytechnic University of the Philippines
INTERNSHIPS
- PROCUREMENT DEPARTMENT INTERN
- Department of Public Works and Highways
- In-charged of the clerical works for project liquidation and budgeting.
- AutoCAD execution for public works and highways.
- Analyzed vendor proposals to identify cost-effective options, enhancing budget compliance and optimizing resource allocation.