Alexis Jones
Bloomington,IL
Summary
Highly personable and skilled in customer service, with a background in restaurant and retail settings. Possesses strong organizational skills to manage reservations and seating arrangements efficiently, as well as keeping a tidy workspace for all. Known for creating a welcoming atmosphere for guests, and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Rob Dob's Resturant
Bloomington, IL
09.2024 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed administrative duties such as filing documents taking messages and planning events.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Head Volleyball Coach
Normal Flight VBC
Normal, IL
08.2024 - Current
- Facilitated team meetings where goals were discussed, objectives were set, and strategies were implemented.
- Organized and executed fundraising events to support team expenses, engage the community, and enhance team visibility.
- Designed and led volleyball camps, clinics, and practices to develop the skills of players and promote the sport.
- Communicated effectively with parents, administrators, officials, media personnel, and other coaches regarding team activities or concerns.
Trampoline Supervisor
Altitude Trampoline Park
Bloomington, IL
11.2023 - 01.2025
- Performed administrative tasks associated with managing a safe and efficient operation of the facility's trampolines.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Communicated well with young children, parents, other adults and fellow team members to smoothly handle guest and business needs.
- Maintained inventory of supplies, such as mats and padding, used in the upkeep of trampolines.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Tumbling Instructor
Decatur Indoor Sports Center
Decatur, IL
09.2023 - 11.2023
- Collaborated with coworers to plan and coordinate practice sessions.
- Promoted diverse and inclusive culture with team and athletics program.
- Communicated regularly with parents about their child's progress in class.
- Implemented safety guidelines such as wearing appropriate clothing and no jewelry in class.
- Adapted curriculum for special needs students or those with physical limitations.
Retail Sales Associate
Kohl's
Bloomington, IL
10.2020 - 09.2022
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Volunteer
Boys and Girls Club
Bloomington, IL
01.2021 - 05.2021
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
Education
Associate of Science -
Heartland Community College
Normal, IL05-2027
High School Diploma -
Central Catholic High School
Bloomington, IL05-2022
Some College (No Degree) - Clinical Psychology
Millikin University
Decatur, ILSkills
- Scheduling and Organization
- Teamwork and Collaboration
- Customer service
- Cash handling
- Event planning
- CPR/First Aid Training
- Equipment Management
Accomplishments
- Named Coach of the Year (2025) at Normal Flight VBC
- Sportsmanship Award (2019)
Affiliations
- Millikin Volleyball Team
- Millikin Cheerleading Nationals Team
- 5-time volleyball team captain
Certification
- CPR Certified (Adult & Child)
- AED Certified
- First Aid Training
- Food Handlers Certificate
- Concussion Protocol Certified
- Mandatory Reporter Certificate
Timeline
Host
Rob Dob's Resturant
09.2024 - Current
Head Volleyball Coach
Normal Flight VBC
08.2024 - Current
Trampoline Supervisor
Altitude Trampoline Park
11.2023 - 01.2025
Tumbling Instructor
Decatur Indoor Sports Center
09.2023 - 11.2023
Volunteer
Boys and Girls Club
01.2021 - 05.2021
Retail Sales Associate
Kohl's
10.2020 - 09.2022
High School Diploma -
Central Catholic High School
Some College (No Degree) - Clinical Psychology
Millikin University
Associate of Science -
Heartland Community College
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