Alexis Jones
Walmart
Greeneville,TN
10
years of professional experience
- Led and developed the Entertainment team, improving accountability, productivity, customer service, and overall department execution.
- Improved operational execution by implementing clear daily routines, prioritizing workload, and holding associates accountable to Walmart standards.
- Successfully managed high-volume and high-ticket merchandise, including TV freight, while maintaining an organized, customer-ready sales floor.
- Strengthened inventory accuracy and product availability by addressing nil picks, RFID processes, shelf locations, and merchandise discrepancies.
- Demonstrated leadership during staffing and productivity challenges by taking ownership, prioritizing critical tasks, and ensuring department goals were completed.
- Drove customer and community engagement by planning and executing events, including a Fortnite tournament benefiting Children’s Miracle Network.
Work History
Entertainment Team Lead
3 Years 7 Months- Led team in achieving operational goals, ensuring efficient workflow and adherence to company standards.
- Trained new employees on best practices, safety protocols, and operational procedures.
- Implemented process improvements that enhanced productivity within the department.
- Coordinated inventory management initiatives, optimizing stock levels and reducing waste.
- Monitored team performance metrics, providing feedback to enhance individual contributions.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Conducted regular training sessions to maintain compliance with operational guidelines and policies.
- Developed scheduling strategies that improved labor allocation and reduced overtime costs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Customer Service Representative
3 Months- Assisted customers by responding to inquiries and providing product information while resolving issues efficiently.
- Processed transactions with point-of-sale systems to enable smooth checkout experiences.
- Supported new customer service representatives by explaining company policies and sharing best practices.
- Promoted a positive customer service atmosphere within the team, enhancing customer satisfaction.
- Worked with dissatisfied customers to turn potential complaints into positive feedback.
- Delivered outstanding customer service by leveraging product knowledge and creating welcoming environments for customers.
- Guided customers on billing, payment processing, and support policies.
Cashier
3 Years 2 Months- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to store's visual appeal.
- Collaborated with team members to manage peak hours effectively, improving service speed.
Education
High School Diploma
Skills
Attention to detail
Customer focus
Team development
Performance improvement
Schedule management
Issue resolution
Employee evaluation
Workflow management
Problem-solving
Teamwork and collaboration
Team supervision
Staff training
Timeline
Entertainment Team Lead
Walmart
01.2023 - CurrentRead More
Customer Service Representative
Walmart
12.2019 - 03.2020Read More
Cashier
Walmart
10.2016 - 12.2019Read More
Walter’s State Community College
High School Diploma
Read More