ALEXIS JOYCE
Clarksville
Summary
Dynamic professional with over 6 years expertise in pharmacy benefit management, healthcare, and customer service, dedicated to optimizing prescription workflows and enhancing patient engagement. Proficient in resolving complex inquiries while managing high-volume fulfillment with exceptional precision and efficiency. Committed to team success through strong multitasking abilities and a thorough understanding of HIPAA compliance to drive operational effectiveness. Passionate about continuous growth and delivering outstanding support within the pharmacy sector, consistently striving to improve processes and elevate patient care experiences.
Overview
3
3
years of professional experience
Work History
Pharmacy Clerk
OptumRx
Work From Home
10.2025 - 02.2026
- Optimized prescription processes to support efficient call center operations and foster patient engagement.
- Resolved intricate customer inquiries while maintaining precise patient records to support seamless operations.
- Collaborate with pharmacies to manage high-volume prescription fulfillment effectively.
- Processed prescriptions accurately and efficiently, ensuring timely service for patients.
Pharmacy Support Representative
Teleperformance
Work From Home
06.2023 - 05.2024
- Analyzed and refined prescription workflow to elevate call center efficiency and strengthen patient interactions.
- Addressed complex customer inquiries, ensuring accurate patient records and seamless operational flow.
- Collaborate with pharmacies to manage high-volume prescription fulfillment effectively.
- Processed prescription orders efficiently, maintaining compliance with regulatory standards.
Customer Care Representative
CVS Caremark
Work From Home
09.2022 - 02.2023
- Ensured timely prior authorization submissions, enhancing process efficiency and accuracy.
- Managed customer inquiries, ensuring effective communication to foster satisfaction and improve retention rates.
- Applied conflict mediation to resolve issues, maintaining a positive customer experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09-2026
High School -
Northeast High School
Clarksville, TN01-2016
Skills
- Call Center Systems & Documentation
- Pharmacy Benefit Management (PBM)
- Prescription Workflow Systems
- HIPAA Compliance
- Multitasking & Time Management
- Data Entry Accuracy
Timeline
Pharmacy Clerk
OptumRx
10.2025 - 02.2026
Pharmacy Support Representative
Teleperformance
06.2023 - 05.2024
Customer Care Representative
CVS Caremark
09.2022 - 02.2023
Bachelor of Science - Health Administration
University of Phoenix
High School -
Northeast High School