Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Kelly

Shadyside,OH

Summary

Customer Service Representative bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and trust with customers. Equipped with strong problem-solving abilities, and a strong willingness to learn.

Overview

2
2
years of professional experience

Work History

Sales and Service Representative

United Bank
04.2024 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Sales Associate

United Bank
05.2023 - 04.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Crew Member

Dunkin' Donuts
12.2022 - 03.2023
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

John Marshall High School
Glendale, WV
05-2020

Skills

  • Goal-Oriented
  • Client Service
  • Account Management
  • Customer Relationship Building
  • Product and Service Sales
  • Sales Development
  • Account Servicing

Timeline

Sales and Service Representative

United Bank
04.2024 - Current

Sales Associate

United Bank
05.2023 - 04.2024

Crew Member

Dunkin' Donuts
12.2022 - 03.2023

High School Diploma -

John Marshall High School

Similar Profiles

CREATE PROFILE
Alexis Kelly