Alexis Killeen
New York,NY
Summary
Experienced healthcare operations leader with a proven track record in optimizing systems, improving patient access, and leading cross-functional teams to achieve operational efficiency. Adept at collaborating with key stakeholders across clinical and administrative departments to streamline workflows, enhance communication, and meet institutional performance goals. Committed to leveraging data-driven insights and strategic leadership to deliver innovative solutions that improve patient care and operational excellence.
Overview
7
7
years of professional experience
Work History
Operations Manager
Memorial Sloan Kettering Cancer Center
03.2022 - Current
- Led the first phase of the ACD phone system rollout across the Department of Medicine, developing a standardized approach to app management and staff workflows to streamline operations across 45 services.
- Collaborated closely with the dashboard team to update the Tableau ACD data dashboard, ensuring accuracy and actionable insights that improved decision-making processes.
- Currently partnering with the voice and dashboard teams to implement the Genesys cloud system, spearheading necessary functionality updates to ensure a seamless rollout with tailored features to effectively manage team operations.
- Developed and implemented comprehensive staff management protocols, including guidelines for training, performance tracking, and communication workflows, which improved team coordination and productivity
- Established processes to monitor staff performance and troubleshoot operational issues, ensuring a responsive and adaptable team in the face of new system implementations.
- Maintained strong working relationships with clinical and administrative teams, ensuring seamless communication, alignment of goals, and enhanced overall operational efficiency.
Team Lead, Endocrinology and Geriatrics Department
Memorial Sloan Kettering Cancer Center
01.2021 - 03.2022
- Served as the primary point of contact t and provided guidance to office coordinators, ensuring effective communication and coordination within the department.
- Led compliance projects, ensuring adherence to regulatory standards and internal policies.
- Developed and managed the intern program, overseeing training, scheduling, and performance management of interns.
- Collaborated with department heads to design and implement a comprehensive training curriculum for interns.
- Successfully managed interns' seasonal schedules, ensuring optimal coverage and smooth operations.
Office Coordinator
Memorial SLoan Kettering Cancr Center
02.2018 - 12.2020
- Worked closely with a large clinical team in providing specialized cancer care to over 300 patients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Education
Bachelor of Arts - Communications
SUNY College At Plattsburgh
Plattsburgh, NY05.2015
Timeline
Operations Manager
Memorial Sloan Kettering Cancer Center
03.2022 - Current
Team Lead, Endocrinology and Geriatrics Department
Memorial Sloan Kettering Cancer Center
01.2021 - 03.2022
Office Coordinator
Memorial SLoan Kettering Cancr Center
02.2018 - 12.2020
Bachelor of Arts - Communications
SUNY College At Plattsburgh
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