Alexis Kincaid
Pikeville,NC
Summary
Dynamic Dental Technician with extensive experience at USAF Reserves, excelling in quality control and team leadership. Proven track record in streamlining patient intake processes and enhancing workflow efficiency. Skilled in infection control and conflict resolution, fostering a collaborative environment while ensuring compliance with health regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dental Technician
USAF Reserves
02.2007 - Current
- Supervised daily dental operations and ensured adherence to safety protocols.
- Trained and mentored 11 junior dental assistants, fostering a collaborative work environment.
- Streamlined patient intake processes to enhance workflow efficiency and reduce wait times.
- Implemented infection control procedures to maintain compliance with health regulations.
- Managed inventory of dental supplies, ensuring availability for seamless operations.
Administrative Manager-military Contract
USAF
10.2023 - 09.2025
- Assisted in coordinating inbound and outbound shipments, ensuring timely delivery. Monitored inventory levels to maintain optimal stock and prevent shortages.
- Utilized transportation management software to track shipments and manage logistics data.
- Authorizing Official for government credits cards used to make purchases.
- Skilled at working independently and collaboratively in a team environment, providing support and guidance as needed.
- Managed time efficiently to clear backlog of nearly 1000 medical and dental retired records so that members can begin getting VA benefits.
Expanded Functions Dental Assistant
Edwards Dentures and Implants
11.2020 - 09.2023
- Prepared dental instruments and materials for various treatments and examinations.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Maintained accurate patient records and updated treatment plans as needed.
- Trained new staff on office protocols and proper instrument sterilization techniques.
- Managed inventory supplies, ensuring availability of necessary dental materials at all times.
Dental Assistant
Affordable Dentures & Implants
04.2019 - 11.2020
- Assisted in patient preparation and management during dental procedures, ensuring comfort and safety.
- Operated dental equipment including sterilizers, suction devices, and X-ray machines for optimal functionality.
- Recorded patient medical histories and maintained accurate documentation for compliance with industry standards.
- Collaborated with dentists to develop treatment plans, enhancing patient care through effective communication.
Insurance Billing Coordinator
24 Hour Dental Care
02.2017 - 12.2019
- Coordinated insurance claims processing, ensuring timely and accurate billing submissions.
- Implemented improvements to billing procedures, enhancing workflow efficiency and accuracy.
- Analyzed denial trends to develop strategies that reduced errors in coding and claim submissions.
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
Education
BBA - Business Administration
University of Mount Olive
Mount Olive05-2025
Associate of Applied Science - Dental Assisting
Community College of The Air Force
05-2015
Skills
- Quality control analysis
- Work order following
- Customer service
- Quality assurance
- Conflict resolution
- Process improvement
- Team leadership
Certification
- Dental xray certification-NC-2016
- Nitrous certificate-NC-2016
- DA II certification-NC-2019
- Dental OSHA certification-2025
- CPR Certification-CPR/BLS-American Red Cross-2025
Timeline
Administrative Manager-military Contract
USAF
10.2023 - 09.2025
Expanded Functions Dental Assistant
Edwards Dentures and Implants
11.2020 - 09.2023
Dental Assistant
Affordable Dentures & Implants
04.2019 - 11.2020
Insurance Billing Coordinator
24 Hour Dental Care
02.2017 - 12.2019
Dental Technician
USAF Reserves
02.2007 - Current
BBA - Business Administration
University of Mount Olive
Associate of Applied Science - Dental Assisting
Community College of The Air Force