Alexis Kirk
Bluff City,TN
Summary
Dynamic retail professional with a proven track record excelling in customer service and team leadership. Recognized for enhancing operational efficiency and streamlining training processes, resulting in improved customer satisfaction. Adept in inventory control and fostering a collaborative work environment, ensuring a high-performing team dedicated to excellence.
Overview
5
5
years of professional experience
Work History
Asst. Store Manager
Wiseman’s Western & Work
Bristol, VA
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Team Lead
Aeropostale
Johnson City, TN
08.2023 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Cash Lead
American Eagle Outfitters, Inc
Bristol, VA
07.2020 - 07.2023
- Contributed valuable insights during weekly team meetings that led to improved operational efficiency across the board.
- Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier training materials to maximize ease of learning for new employees, reducing ramp-up time significantly.
- Conducted regular audits of cash registers, ensuring accuracy in financial reporting and adherence to company policies.
Education
Sullivan East High School
Bluff City, TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
Timeline
Asst. Store Manager
Wiseman’s Western & Work
07.2024 - Current
Team Lead
Aeropostale
08.2023 - 06.2024
Cash Lead
American Eagle Outfitters, Inc
07.2020 - 07.2023
Sullivan East High School