Alexis Kirkwood
Vernonia,OR
Summary
Insightful professional known for high productivity and efficient task completion, while seeking to expand my skill set. I have years of experience in a leadership role, while also collaboration, and training. I excel in communication, critical thinking, and adaptability, ensuring positive outcomes of patient experience. I’m dedicated, taking on any role with a proactive attitude and the ability to learn quickly. I show up eager to contribute to a dynamic team and make a positive impact. I’m driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
US Associate Pre-service
R1 Rcm
Portland , OR
07.2021 - Current
- Developed effective communication strategies between departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Collaborated with other departments within the organization in order ensure smooth operations related to Access Services Representative role.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Emergency Room - Access Services
Providence St. Vincent Medical Center
Portland , OR
01.2018 - 09.2021
- Assembled registration paperwork and placed identification bands on patient.
- Updated customer database with relevant information regarding visitor's entry and exit times at the facility.
- Generated invoices for payment processing related to access control services provided by the company.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Stayed current on community-based resources and services useful to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Barista
Providence St. Vincent Medical Center
Portland , OR
08.2017 - 09.2018
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Input orders into point of sale system and handled customer payments.
Team Leader
Round Table Pizza, Inc
Hillsboro, Oregon
09.2015 - 08.2017
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Maintained daily inventory to facilitate successful material distribution.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delivered food orders from kitchen to appropriate table in a timely manner.
- Communicated with vendors regarding food orders, supplies, equipment needs.
- Addressed and resolved any discrepancies in food orders before reaching the customer.
- Collaborated with marketing team on promotional campaigns aimed at increasing sales volume.
- Organized special events such as happy hour promotions or parties.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
High School Diploma -
Hillsboro High School
Hilsboro, OR06-2016
Associate of Applied Science -
Portland Community College
Portland, ORSome College (No Degree) - Nursing Pre Reqs
Mount Hood Community College
Tigard, ORSkills
- Assessment strategies
- Academic leadership
- Collaborative learning
- Goal setting
- Interpersonal relations
- Critical thinking
- Community outreach
- Verbal and written communication
- Peer collaboration
- Time management
- Personable and approachable
Timeline
US Associate Pre-service
R1 Rcm
07.2021 - Current
Emergency Room - Access Services
Providence St. Vincent Medical Center
01.2018 - 09.2021
Barista
Providence St. Vincent Medical Center
08.2017 - 09.2018
Team Leader
Round Table Pizza, Inc
09.2015 - 08.2017
High School Diploma -
Hillsboro High School
Associate of Applied Science -
Portland Community College
Some College (No Degree) - Nursing Pre Reqs
Mount Hood Community College