Alexis Kukic
HAUGHTON,LA
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
Work History
Associate Banker-ME
JPMorgan Chase
10.2020 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Educated customers on features and benefits of banking products and services.
Lead Retail Sales Associate
Big Lots
03.2020 - 04.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Server
Courtyard By Marriott
05.2019 - 01.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Leader
Coldstone Creamy
09.2016 - 02.2019
- Supervised and participated in the work of the crew
- Handled and counted money while maintaining a balance ledger
- Maintained the cleanliness of the store
- Handled complaints and resolved issues of customer
Education
Bachelor of Science - Cellular & Molecular Biology
Louisiana State University
Shreveport, LA12.2023
Skills
- Time management
- Problem-solving
- Attention to detail
- Team collaboration
- Client relationship building
- Products and Services Knowledge
Timeline
Associate Banker-ME
JPMorgan Chase
10.2020 - Current
Lead Retail Sales Associate
Big Lots
03.2020 - 04.2021
Server
Courtyard By Marriott
05.2019 - 01.2020
Team Leader
Coldstone Creamy
09.2016 - 02.2019
Bachelor of Science - Cellular & Molecular Biology
Louisiana State University