Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dominic Roda

Tulsa,OK

Summary

Dynamic banking professional with a proven track record at JPMorgan Chase, excelling in exceptional customer service and compliance procedures. Adept at account openings and digital banking, I foster strong client relationships by focusing on client satisfaction. Recognized for going above and beyond, I consistently push myself to be the best for my clients!

Overview

5
5
years of professional experience

Work History

Associate Banker-ME

JPMorgan Chase
Tulsa, OK
01.2025 - Current
  • Delivered exceptional customer service by proactively greeting clients, understanding their financial needs, and offering tailored banking solutions.
  • Opened and processed new personal checking and savings accounts using AAO, ensuring accurate documentation, KYC compliance, and a smooth onboarding experience.
  • Educated clients on digital banking tools, including mobile apps and online banking, to improve convenience, and reduce in-branch wait times.
  • Partnered with licensed bankers and relationship managers to identify opportunities for deepening client relationships through referrals.
  • Maintained compliance with operational policies and procedures, ensuring accurate transaction processing and secure handling of client information.
  • Actively contributed to a team-focused environment, assisting with training new associates, and supporting branch success metrics.
  • Demonstrated adaptability by working across multiple locations within the market, supporting high-volume periods, and staff shortages.

Team Lead

Target
Broken Arrow, OK
09.2022 - Current
  • Fostered positive employee relationships through communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Vendor Check and Logging
  • Balancing Till
  • Cashier Balancing

Associate Banker

JP Morgan Chase
Broken Arrow, OK
02.2024 - 01.2025
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers understand and use mobile applications and online banking.
  • Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.

Team Member

Target
Broken Arrow, OK
09.2020 - 08.2022
  • Cashier Balancing
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Balancing Till.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Looked for ways to go above and beyond job requirements.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.

Education

Mechatronics Certification - Mechatronics

Tulsa Technology Center
Broken Arrow, OK
05.2019

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05.2019

Foundations of Manufacturing - Manufacturing

Tulsa Technology Center
Broken Arrow, OK
05.2017

Some College (No Degree) - Biotechnology

Tulsa Community College
Tulsa, OK

Skills

  • Leadership
  • Performance improvement
  • Exceptional customer service
  • Safe and Vault Operation
  • Excellent communication skills
  • Payment processing
  • Data security and validation
  • Compliance procedures
  • Cash handling
  • Time management
  • Account openings
  • Account maintenance
  • KYC compliance
  • Digital banking
  • Financial literacy

References

1. Ashley van Nimwegen- Branch Manager

(918) 407-3030

2. Nico Lopez Store Director Target 

(918) 629-3220

3. Austin Scott Executive Team Lead(ETL) Target

 (918) 815-9598

Timeline

Associate Banker-ME

JPMorgan Chase
01.2025 - Current

Associate Banker

JP Morgan Chase
02.2024 - 01.2025

Team Lead

Target
09.2022 - Current

Team Member

Target
09.2020 - 08.2022

Mechatronics Certification - Mechatronics

Tulsa Technology Center

High School Diploma -

Broken Arrow High School

Foundations of Manufacturing - Manufacturing

Tulsa Technology Center

Some College (No Degree) - Biotechnology

Tulsa Community College

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