Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Julio Rojo

Summary

Thorough and team-oriented contributor with strong organizational capabilities. Extensive customer service experience in the banking environment, resulting in a deep understanding of client needs and expectations. Effective at prioritizing important tasks and utilizing constructive criticism to grow. Committed to delivering exceptional service and quick adaptability, making me a valuable asset to any organization.

Overview

7
7
years of professional experience

Work History

Associate Banker-ME

Chase Bank
04.2021 - Current
  • I acquire, manage, and retain meaningful relationships with our customers
  • Helping clients with everyday transactions such as deposits, withdrawals, payments, purchases, and check cashing while complying with all policies, procedures, and regulatory and banking requirements
  • Assisting clients with depository account openings, Certificates of Deposit, and personal/business credit cards and conducting maintenance on said accounts
  • Educating on and enrolling clients in Chase convenience services, while helping them better manage their finances
  • Managing branch ATM's and Cash Vaults as sole custodian
  • Utilizing multiple Chase systems daily
  • Assisting other Chase branches when necessary

Spartan Armor
01.2021 - 04.2021
  • Packaging and shipping body armor plates and tactical vests

Southwestern Advantage
05.2020 - 07.2020
  • Educated clients on and sold educational books, apps, and websites in Appomattox, Virginia during summer 2020, both virtually (Zoom) and in person (Door to Door)
  • Kept an organized ledger of my sales and a contact history of clients
  • Gained trust and provided great customer service to clients in home and over zoom

C3 Customer Contact Channels call center
11.2019 - 01.2020
  • Helped clients with health insurance needs, questions, and maintenance
  • Utilized multiple computer systems

McDonalds
10.2018 - 10.2019
  • Worked at the cash register both in drive through and the front
  • Provided great customer experience to all customers
  • Stocked the restaurant when early morning shipments arrived

Education

Business Administration

Pima Community College

Skills

  • Customer service
  • Bank product knowledge
  • Educating clients
  • Problem solving
  • Teamwork
  • Leadership
  • Technical Proficiency

Accomplishments

  • McDonalds Employee of the month (March 2019)
  • SWA Gold Seal Award (Working 75+ hours in a week)
  • Chase Bank OSAT Champion
  • Chase Bank Culture Champion
  • Rated Strong on each yearly review as a Chase employee

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Associate Banker-ME

Chase Bank
04.2021 - Current

Spartan Armor
01.2021 - 04.2021

Southwestern Advantage
05.2020 - 07.2020

C3 Customer Contact Channels call center
11.2019 - 01.2020

McDonalds
10.2018 - 10.2019

Business Administration

Pima Community College

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Julio Rojo