Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CRISTINA JAILENE GARZA

SALEM

Summary

Highly skilled worker who is an enthusiastic, energetic team player with top-notch organizational skills and communication skills, who is also a quick, hands on learner and enjoys learning everything about the job.

Overview

9
9
years of professional experience

Work History

Associate Banker-ME

Chase Bank
07.2019 - Current
  • Managed client relationships, providing tailored banking solutions to enhance customer satisfaction.
  • Assisted customers with opening up accounts, completing loan applications, and signing up for financial health services through AAO or Customer Assist.
  • Consistently recognized as a top performer in Credit Journey and Assisted Account Openings within the market.
  • Demonstrated expertise in complex account processes such as trusts, estates, decedent, and power of attorney, ensuring accurate setup, maintenance, and compliance during account opening.
  • Certified Notary Public with experience in document authentication and customer service.
  • Analyzed financial needs of clients, providing tailored product recommendations to optimize financial growth using Discover Needs to deepen the connection with the clients.
  • Identified and referred high balance clients to Relationship Bankers and Financial Advisors, generating qualified business leads and mortgage opportunities.
  • Participated in client meetings alongside my Relationship Banker to gain insight on business account openings.

Warehouse Associate

Keystone Automotive
01.2019 - 04.2019
  • Performed inventory control, such as counting and stocking merchandise.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Confirmed accuracy, quality and quantity of materials received.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.

eCommerce Personal Shopper

WAL-MART
06.2017 - 08.2018
  • Completed opening and closing procedures each day.
  • Picked items for customer orders with a focus on quality.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Sales Associate

Verizon Wireless
06.2016 - 02.2017
  • Provided repeat customers with exceptional care and attention.
  • Answered questions regarding the store and its merchandise.
  • Wrote, negotiated and finalized sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Cash handling

Education

High School Diploma -

Lake Dallas High School
Lake Dallas, TX
01.2015

Associate of Science - General Studies

North Central Texas College
Flower Mound, TX

Skills

  • Answering incoming calls
  • Skilled multi-tasker
  • Addressing customer concerns
  • Customer Service
  • Fast learner
  • Sales
  • Cash management
  • Notary
  • Relationship building
  • Developing customer relationships

Accomplishments

  • Promoted to eCommerce Personal Shopper from an Electronics sales associate after only three months of employment.
  • Promoted to Key Holder after only 4 months of employment.

Timeline

Associate Banker-ME

Chase Bank
07.2019 - Current

Warehouse Associate

Keystone Automotive
01.2019 - 04.2019

eCommerce Personal Shopper

WAL-MART
06.2017 - 08.2018

Sales Associate

Verizon Wireless
06.2016 - 02.2017

Associate of Science - General Studies

North Central Texas College

High School Diploma -

Lake Dallas High School

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