Rainey Martin
Henderson,Nevada
Summary
Hard-working, multi-tasking employee with outstanding communication and documentation skills. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. I am motivated to learn, grow and excel in the medical field.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Green Valley OB/GYN
04.2018 - 09.2021
- Handled patient appointments through intergy and greenway systems.
- Handled patient interactions at the front desk, ensuring a smooth check-in experience.
- Facilitated smooth financial transactions by handling collections efficiently.
- Contributed to effective handling of FMLA processes.
- Managed phone inquiries and arranged medical appointments.
Referral Coordinator
Green Valley OB/GYN
11.2020 - 02.2021
- Maintained meticulous records to uphold accuracy across all stages of the referral workflow
- Called insurance companies to get precertification and other benefits information on behalf of patients
Authorization Specialist
Clinical Neurology Specialist
09.2021 - 09.2023
- Reviewed a range of insurance policies and ensured rapid authorization for office procedures and co-payments
- Efficiently handled clinic referrals and authorizations, maintaining high accuracy.
- Coordinated with insurance representatives for specific benefit information.
Home Health Scheduling
Optim
11.2023 - 04.2024
- Scheduled nurses with patients in designated zip codes.
- Oversaw and executed nursing tasks to enhance patient care needs.
- Handled tasks related to NOMNC documentation, transfer records, and consent approvals.
- Handled high volume of calls efficiently in fast-paced environment.
Education
High School Diploma -
Davison High School
Davison, MI01.2017
Skills
- Answering incoming calls
- Deadline driven
- Greeting visitors
- Insurance Verification
- Prior Authorizations
- Skilled and professional in deescalating conflicts
- Customer service
- Data entry
- Insurance coding (ICD-10 and CPT)
- Accurate and detailed
- Flexible
- Appointment scheduling
- Notetaking and documentation
- Faxing paperwork
Timeline
Home Health Scheduling
Optim
11.2023 - 04.2024
Authorization Specialist
Clinical Neurology Specialist
09.2021 - 09.2023
Referral Coordinator
Green Valley OB/GYN
11.2020 - 02.2021
Front Desk Associate
Green Valley OB/GYN
04.2018 - 09.2021
High School Diploma -
Davison High School
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