Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jones

Champaign,USA

Summary

Unemployment gap from December 2019-January 2020 due to Covid-19

Overview

16
16
years of professional experience

Work History

Office Support Associate

University of Illinois Champaign-Urbana
11.2023 - Current

Facilities Duties:
• Serve as the primary facility contact and Single Point of Contact (SPOC) for Lincoln Hall.
• Assists the Senior Director of Facilities and designee on determining space reassignments.
and coordinating moves within Lincoln Hall as necessary (often).
• Coordinating the purchasing/arranging of furniture and phone/computer jacks associated
with moves and other facility renovations.
• Create and send correspondence related to facility matters, coordinate outages, and other
communications with building occupants.
• Manage security maintenance for Lincoln Hall. This includes but is not limited to
assigning and maintaining key inventory and assigning and maintaining card access and maintaining security alarm
codes.

A first responder to alarms in Lincoln Hall and is a contact for Lincoln Hall's campus
emergency contact list. Serves as Lincoln Hall contact for security camera access/issues.
• Coordinating building maintenance/mechanical service, submitting service tickets, and working
with F&S, as needed.
• Assisting the Senior Director of Facilities and Planning with Building Emergency Action Plan.
Assists in scheduling building emergency and safety training events for staff.
• Maintaining equipment records in the FAB web system, and conducting a biennial inventory
process for the LAS Dean’s Office. Assists units within LAS, as needed.

• Completing the biannual Space Survey for Lincoln Hall.

Assisting with the Senior Director of Facilities and Planning’s calendar and arranging meetings,
times and locations.

Receptionist Duties:
• Performing main receptionist duties for the Office of the Dean. Includes answering all calls
and greeting all visitors. Serving as the main contact for all visitors to the college. Refers visitors
and callers to appropriate offices and individuals within the College of Liberal Arts and Sciences.
serves as the resource person for responses to questions and referrals to others.
• electronic calendar to handle the scheduling of the conference rooms assigned to
the Office of the Dean.

Assisting with Onboarding duties for the LAS-Admin new hires when needed.


Responsible for prioritizing access to the conference room and
maintaining rooms.

Assesses equipment availability and handles the set-up of equipment. Provides meetings with
coffee service when needed.

• Responsible for operational tasks, including opening the office (turning on equipment,
unlocking doors, checking that equipment is stocked, and providing backup clerical support to other clerical staff
in the office, sorting and distributing both campus and U.S. Mail, redirecting incorrectly addressed mail, and
preparing routing forms and other forms used by office personnel, processing vending machine refunds.

COVID-19 Screener

Shield
07.2020 - 06.2023
  • Company Overview: University of Illinois at Urbana-Champaign - Champaign, IL
  • Screening employees, faculty and students, confirming/updating client information, collecting saliva samples, answering questions, providing testing information.
  • University of Illinois at Urbana-Champaign - Champaign, IL

Office Support Specialist

Prairie Research Institute
01.2021 - 03.2021
  • Company Overview: University of Illinois at Urbana-Champaign - Champaign, IL
  • Inspecting packages that were delivered to the dock area, checking packages in, checking for any damaged products, logging packages into PRM database.
  • Admin Purchasing Support - Order and maintain general office supplies and commodities; comply with all purchasing and reporting regulations; submit purchase requests; process P-card expense reports in ChromeRiver. Serve as ISWS-wide delegate. Organize and submit monthly Cell Modem purchase request for multiple PI approvals. Maintain order log and reconcile p-card transactions. Assist with procurement, inventory, and transfer of scientific assets and equipment.
  • Logging packages into PRM database
  • Provide day-to-day administrative support to the office, including greeting guests, answering phones, providing general guidance to callers, and monitoring and responding to emails.
  • University of Illinois at Urbana-Champaign - Champaign, IL

EH Driver

University of Illinois
02.2020 - 03.2020
  • Company Overview: Facilities and Services at University of Illinois
  • Transporting University of IL visitors from the hotel to campus for conferences and conventions in a 12-seat passenger was provide a two-driving training to perform job duties.
  • Facilities and Services at University of Illinois

Home Caregiver

Home LLC
03.2018 - 03.2019
  • Company Overview: Home LLC - Charleston, IL
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored progress and documented any patient health status changes to keep healthcare team updated.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept close eye on behavior and emotional responses of clients, consulting with Supervisor to address concerns and protect each person from any harm.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Supervised daily activities and aided when needed.
  • Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Transported individuals to medical appointments and other errands.
  • Maintained clean, safe, and well-organized patient environment.
  • Home LLC - Charleston, IL

Customer Service Representative

HEALTH ALLIANCE
08.2016 - 10.2018
  • Company Overview: HEALTH ALLIANCE - Champaign, IL
  • Answering inbound calls, updating customers' personal information, setting up medical transportation to doctor appointments, going over what is covered in their insurance plan.
  • HEALTH ALLIANCE - Champaign, IL

Case Manager

Courage Connection
11.2010 - 02.2016
  • Company Overview: Courage Connection - Urbana, IL
  • Providing immediate emotional support to Domestic violence victims, determine eligibility for clients, answering a 24-hour domestic hotline, completing intake paperwork for clients, teaching clients daily living skills, educating clients and helping them become aware of domestic violence, completing documentation paperwork for clients, helping clients with any immediate goals.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Case Manager 2 in providing excellent customer service to callers requiring assistance for Order of protections and Domestic violence issues.
  • Answering primary office phone system, screening calls, transferring calls, responding to inquiries, and taking messages.
  • Monitor secured access by screening individuals entering buildings as appropriate and ensuring visitors follow sign-in procedures.
  • Assist with preserving the confidentiality of privileged, sensitive, and confidential information and records.
  • Courage Connection - Urbana, IL

Recovery Advocate-Case Manager

Community Elements
04.2011 - 11.2011
  • Company Overview: Community Elements - Champaign, IL
  • Answering a 24-hour hotline for homeless youth, completing intake paperwork for clients, teaching homeless youth daily living skills, providing emotional support to clients, determining eligibility over the phone, completing documentation paperwork for each client and mentoring youth.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Community Elements - Champaign, IL

Residential Office Manager

Center For Women in Transition
04.2010 - 04.2011
  • Company Overview: Center For Women in Transition - Champaign, IL
  • Providing excellent customer service to callers requiring assistance with housing and homeless issues.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Developed team communications and information for staff meetings.
  • Provide clerical support for assignments as well as prepare, edit, proofread, and format letters, reports, emails, and other various documents.
  • Center For Women in Transition - Champaign, IL

Education

University of Illinois at Urbana-Champaign
Champaign, IL
06.2023

Skills

  • Excellent writing and communication skills
  • Proficiency with Microsoft Word
  • Proficiency with spreadsheets
  • Customer service-oriented
  • Errands
  • Data entry
  • Articulate and well-spoken
  • Critical thinker
  • Conflict resolution
  • Time management
  • Mail handling
  • Answering incoming calls
  • Documentation and reporting
  • Meticulous with excellent people skills
  • Ability to use mature, sound judgment and initiative
  • Knowledge of general office procedures
  • Ability to manage confidential materials accurately
  • Good written and verbal communication skills
  • Organized with attention to details
  • Ability to multitask
  • Verbal communication
  • Document preparation
  • Calendar management
  • Meeting coordination
  • Positive attitude
  • Customer service
  • Verbal and written communication
  • Dedicated team player
  • Strong problem solver
  • Prioritizing work
  • Professional and mature
  • Client interaction
  • Meticulous attention to detail
  • Complex Problem-solving

Timeline

Office Support Associate

University of Illinois Champaign-Urbana
11.2023 - Current

Office Support Specialist

Prairie Research Institute
01.2021 - 03.2021

COVID-19 Screener

Shield
07.2020 - 06.2023

EH Driver

University of Illinois
02.2020 - 03.2020

Home Caregiver

Home LLC
03.2018 - 03.2019

Customer Service Representative

HEALTH ALLIANCE
08.2016 - 10.2018

Recovery Advocate-Case Manager

Community Elements
04.2011 - 11.2011

Case Manager

Courage Connection
11.2010 - 02.2016

Residential Office Manager

Center For Women in Transition
04.2010 - 04.2011

University of Illinois at Urbana-Champaign
Brittany Jones