INGRID ARTIGA
La Habra,California
Summary
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work History
Associate Banker-Me
JPMorgan Chase
Garden Grove, California
06.2022 - Current
- Assisted clients with account inquiries and transaction processing.
- Educated customers on digitals
- Led and supported team operations by authorizing overrides, monitoring required training completion, and providing day-to-day guidance.
- Managed branch operational tasks such as cash orders, cash shipments, ICSC processing, audit scheduling, and internal audit execution.
BILINGUAL TELLER
Wells Fargo
Anaheim, California
04.2019 - 06.2022
- Updated customer accounts with new balance, payment and transfer information.
- Handled diverse customer needs related to financial products and account features.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Followed company and regulatory policies to protect customer and bank assets.
- Used expert sales and service abilities to consistently achieve sales and referral goals.
HOST
Claim Jumper
Brea, California
03.2019 - 06.2019
- Informed customers of current promotions and server name for smooth transition to service staff.
- Addressed and resolved guest complaints, escalating to management when necessary.
- Met needs of guests by listening to special requests and accommodating accordingly.
TEAM LEADER
Jack in the Box
North Hills, California
05.2015 - 01.2019
- Guided employees in handling difficult or complex problems or resolving escalated complaints or disputes.
- Encouraged open communication and team engagement to improve employee morale.
- Support Store Manager in meeting and exceeding daily sales goals.
- Ensure balance of cash register and daily sales receipts.
Education
BACHELOR - SOCIOLOGY
California State University Northridge
Northridge, California 08.2014 - 01.2026
Skills
- Leadership
- Cash handling
- Customer relations
- Conflict resolution
- Team building
- Computer knowledge
- Attention to detail
- Organization
Languages
Spanish
Full Professional
Timeline
Associate Banker-Me
JPMorgan Chase
06.2022 - Current
BILINGUAL TELLER
Wells Fargo
04.2019 - 06.2022
HOST
Claim Jumper
03.2019 - 06.2019
TEAM LEADER
Jack in the Box
05.2015 - 01.2019
BACHELOR - SOCIOLOGY
California State University Northridge
08.2014 - 01.2026