Alexis Kuykendall
Memphis,TN
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Medline
12.2022 - Current
- Performed data entry tasks related to billing and collections procedures
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
Broadpath-Remote
10.2019 - 12.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Inbound Call Center Representative
Kelly Services- Remote
01.2017 - 10.2019
- Assessed customer needs and provided solutions to resolve their issues in a timely manner
- Identified and escalated priority issues as needed
- Listened attentively to customer concerns and provided appropriate solutions within the time limits
- Adhered to all company policies and procedures when dealing with customers
- Developed strong relationships with customers through effective communication skills
- Ensured compliance with applicable laws and regulations related to customer service activities.
Store Associate
Doller General
12.2016 - 11.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
High School Diploma -
Madison S. Palmer High School
Marks, MS05.2015
Skills
- Payment Collection
- Medical Billing
- Mail Management
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Patient Relations
- Product Knowledge
- Paperwork Processing
- Scheduling
- Data Entry
- Call Management
- Data Collection
- Goal-Oriented
- CRM Software
- Salesforce
- Customer Relationship Building
- Letter preparation
- Medical billing and coding
- Billing support
- Medical office administration
- Program management
- Program performance
- Capacity building
- Media relations
- Outreach initiatives
Contact
Memphis, TN 38115
Education and Training
Marks, MS
Training
- Workforce Management
- Customer Service
- Outbound Calling
- Script Reading
Timeline
Medical Receptionist
Medline
12.2022 - Current
Customer Service Representative
Broadpath-Remote
10.2019 - 12.2022
Inbound Call Center Representative
Kelly Services- Remote
01.2017 - 10.2019
Store Associate
Doller General
12.2016 - 11.2017
High School Diploma -
Madison S. Palmer High School
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