Alexis Langel
Heath
Summary
Dedicated and personable customer service host with experience in addressing questions, resolving issues, and providing exceptional support. Skilled in effectively communicating with customers to understand their needs and deliver an experience with excellent customer service, resulting in high customer satisfaction rates. Ability to handle a high-volume and fast paced environment while maintaining a positive attitude.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Republic Hair Co.
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Hostess
Wings Over Heath
03.2024 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Rozie's Grill at Shenanigans
09.2023 - 03.2024
- Welcome and greet guests in a warm and friendly manner upon their arrival
- Seat guests and manage the seating flow to maximize restaurant occupancy
- Answer phone calls and assist with reservations and enquiries
Front Office
Shenaniganz
03.2023 - 03.2024
- Answered and directed phone calls to appropriate staff members
- Managed scheduling and appointment coordination for the front office
- Greeted and directed guests in a professional and friendly manner at the front desk
- Handled administrative tasks such as filing, and data entry
Party Host
Shenaniganz
12.2022 - 09.2023
- Planned and executed engaging party games and activities to keep guests entertained and ensure a lively atmosphere
- Greeted and interacted with guests to create a welcoming environment and address any questions or concerns
- Managed party logistics including coordinating food and beverage service, setting up decorations, and overseeing clean-up
- Demonstrated excellent communication skills by effectively conveying event details and instructions to guests
- Maintained a fun and positive attitude throughout the event to ensure a memorable and enjoyable experience for all attendees
Education
Nursing
Collin County Community College
Wylie, TX05-2028
High School -
Rockwall Heath High School
Heath, Tx05-2024
Skills
- Excellent written and oral communication skill
- Problem Solving
- Time Management
- Customer Service
- Organization skills
- Telephone skills
Accomplishments
- Promoted to Party Host Trainer at Shenaniganz
- Excellent written and oral communication skills
- Problem Solving
- Time Management
- Customer Service
Timeline
Receptionist
Republic Hair Co.
09.2024 - Current
Hostess
Wings Over Heath
03.2024 - 08.2024
Hostess
Rozie's Grill at Shenanigans
09.2023 - 03.2024
Front Office
Shenaniganz
03.2023 - 03.2024
Party Host
Shenaniganz
12.2022 - 09.2023
Nursing
Collin County Community College
High School -
Rockwall Heath High School