Alexis Lara

Coordinate door to door logistics GSA/ITGBL for Deparment of State, Ocean household goods and Air UAB shipments, including pickup, packing, transportation (ocean & air freight), storage, and delivery.

Act as the main point of contact for customers, providing updates and addressing questions or concerns throughout the move process

Prepare, review, and maintain shipment documentation (estimates, inventories, ocean bills of lading, AWBs, delivery receipts, etc.)

Monitor shipment progress and proactively resolve delays, damages, or service issues

Ensure compliance with company policies, safety standards, and applicable transportation regulations

Track shipment costs

Performs other related duties as assigned

• Coordinated daily operations for ocean drayage and Air inbound/outbound shipments and Oversee OTR shipments.

• Monitored track and trace to evaluate ocean inbound shipment efficiencies.

• Tracked and documented delivery information i n database systems.

• Generated management reports detailing delivery status and ocean inventory requests.

• Compiled reports for management, including detailing the amount of detentions for drayage,

associated costs, and delivery metrics.

• Orchestrated carrier communications to ensure timely pick-up and delivery of all ocean

shipments.

• Managed the monthly pick-up schedule t o minimize additional costs from yard storage at

external yards (EIT, Ensenada International Terminal) at Ensenada port.

• Supported the manager in the drayage detention reduction program aimed at decreasing

overall detention costs b y monitoring carrier performance and compliance.

• Collaborated with the Import Department, M X Customs Brokers, carriers, and terminal staff

t o ensure all required documentation was in place prior to delivery dates.

• Oversaw the handling of internal and ocean drayage shipments on a daily basis.

• Assisted in the development of delivery plans and forecasting strategies.

• Prepared reports reflecting damage claims, costs, and recovered amounts from damages.

• Conducted internal functions t o assist various departments i n reviewing and resolving

discrepancies, performing root cause analyses, and establishing corrective actions to

prevent recurrence.

• Scheduled bookings for air and ocean import shipments.

• Processed airfreight EDI's, arrival notices, and pre-alerts.

• Managed ocean freight ISF processing and arrival notices.

• Compiled KPI reports and conducted audits.

• Coordinated air and ocean import drayage recovery and delivery operations.

• Supervised customs clearances and the handling of commercial documents.

• Oversaw airfreight and ocean freight port releases, resolving issues related to shipment

lines, freight marks, and customs holds.

• Executed data entry, updating ETA's and ATA's, and confirming details.

• Maintained primary communication with all carriers, airlines, SSLs, and suppliers.

• Managed import and cross-trade F2F billing and compliance auditing.

• Compiled billing reports, revenue accruals, and negative cost accruals reports.

• Coordinated LL and LTL drayage effectively.

• Facilitated regular meetings with the team to discuss issues, concerns, and updates.

• Provided air and ocean freight quotations.

• Evaluated employee concerns and identified new opportunities to enhance business

strategies.

• Boosted team productivity through comprehensive training, mentorship, and performance

evaluations.

• Achieved revenue increases via effective negotiation of contracts with clients and supollera.

• Supervised all B/X import/export drivers and operations.

• Executed dispatch duties, including booking, assigning, and coordinating customer requests

and routes.

• Monitored customs clearance processes and communicated status updates t o appropriate

stakeholders.

• Managed all shipment-level communications with customers, brokers, and vendors.

• Handled customs documentation such a s E-Manifests and In-bonds (I.E/T&E and I.T).

• Administered In-bonds reports t o ensure compliance with U.S. Customs audits and

maintained accurate record-keeping.

• Oversaw compliance for CTPAT reports and HAZMAT documentation guidelines.

• Streamlined import/export processes through efficient documentation and tracking systems.

•Improved customer satisfaction by promptly addressing and resolving import/export issues.

• Cultivated strong relationships with customs brokers to facilitate faster clearance of goods.

• Evaluated existing processes t o continuously identify areas for improvement i n

import/export operations.

• Coordinated with internal teams to ensure timely ordering, shipping, and receipt of goods.