Alexis Latners
Stone Mountain,GA
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Specialist
Progressive Ins
12.2021 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
Operations Manager
Walker Ramble Logistics
01.2019 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Customer Retention Specialist
State Farm
05.2020 - 12.2021
- Developed new strategies for customer retention activities.
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Utilized CRM software to manage client relationships.
Consultation Agent
Geek Squad - Best Buy
08.2018 - 04.2019
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Public Relations Specialist
My Mothers Daughter Inc
05.2015 - 04.2019
- Coordinated press releases and handled press inquiries for [Type] company.
- Produced and distributed internal and external communications.
- Communicated with media weekly to build relationships and optimize press coverage.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Helped with photo and video production and performed visual and sound editing tasks.
- Delivered program information to public by authoring press releases, conducting media campaigns and maintaining program-related websites.
Manager
Verizon
02.2014 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH12.2020
Bachelor of Science - Public Relations
Georgia Southern University
Statesboro, GA05.2015
Skills
- Accident Investigations
- Coverage Assessments
- Settlement Determinations
- Compliance Management
- P&L Management
- Production
- Inventory Management
- Logistics Oversight
- Media Relations
- Press Release Writing
- Campaign Management
- Crisis Management
- Information Protection
- Software Diagnosis
- User Support
- Network Diagnostics
Licensing
Property & Casualty License-
Certification
- GA Property & Casualty License- 2020
Timeline
Claims Specialist
Progressive Ins
12.2021 - Current
Customer Retention Specialist
State Farm
05.2020 - 12.2021
Operations Manager
Walker Ramble Logistics
01.2019 - 12.2023
Consultation Agent
Geek Squad - Best Buy
08.2018 - 04.2019
Public Relations Specialist
My Mothers Daughter Inc
05.2015 - 04.2019
Manager
Verizon
02.2014 - 03.2016
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - Public Relations
Georgia Southern University
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