Alexis Leach
Covington,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Representative
Fifth Third Bank
02.2022 - Current
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Skilled at working independently and collaboratively in a team environment.
Billing Specialist
Spectrum
11.2019 - 02.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
Collections Lead
Zwickerpc
10.2015 - 12.2019
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services, and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Associate of Applied Science - Business Administration And Management
DeVry University
Downers Grove, IL07.2022
Skills
- Adaptability
- Problem-solving abilities
- Active Listening
- Customer Relations
- Account Management
- Scheduling
- Data Entry
- Call Management
- Complaint resolution
- Product Knowledge
Timeline
Fraud Prevention Representative
Fifth Third Bank
02.2022 - Current
Billing Specialist
Spectrum
11.2019 - 02.2022
Collections Lead
Zwickerpc
10.2015 - 12.2019
Associate of Applied Science - Business Administration And Management
DeVry University