Fraud prevention professional with track record of identifying and mitigating fraudulent activities. Demonstrates strong analytical skills and proactive approach to preventing fraud. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable results and effective solutions.
Hi, I’m
Pamela L. Diaz
4567 Exuma Lane ,NC
Summary
Overview
21
years of professional experience
Work History
Verizon Wireless
Fraud Prevention Representative
10.2009 - 11.2025
Job overview
- Investigated high-risk orders and suspicious account activities, reducing potential fraud losses
- Analyzed complex transaction patterns across digital, retail, and customer service channels to detect and prevent account takeover and first-party fraud.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
Alltel Wireless
Financial Services Representative
01.2005 - 10.2009
Job overview
- Handling inbound and outbound calls from customers regarding overdue accounts, billing issues, and service changes.
- Negotiation & Resolution: Negotiating payment terms and developing suitable repayment plans based on the customer's financial situation and company policy.
- Researching and analyzing customer accounts, processing adjustments, updating account information, and maintaining detailed records of all communication and payment arrangements
- Investigating and resolving customer inquiries and disputes related to service, billing, and rates, often working with finance.
Education
Coastal Carolina Community CollegeJacksonville, North Carolina, NC
Associate of Science from Medical Office Technology
University Overview
Skills
- Identity verification
Timeline
Fraud Prevention Representative
Verizon Wireless
10.2009 - 11.2025
Financial Services Representative
Alltel Wireless
01.2005 - 10.2009
Coastal Carolina Community College
Associate of Science from Medical Office Technology