Andres Gracia
Zephyrhills,FL
Overview
6
6
years of professional experience
Work History
Fraud Prevention Representative
E*Trade by Morgan Stanley
09.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Financial Services Representative
Regions Bank
05.2022 - 09.2022
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Built and established relationships with clientele to improve future business opportunities.
- Opened accounts for incoming clients.
- Referred high value clients to certified financial advisors.
Customer Service Representative/Banker
TD Bank
08.2021 - 05.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on features and benefits of banking products and services.
- Referred customers to other banking departments for specialized services.
Associate Banker
Chase Bank
04.2019 - 08.2021
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Bachelor of Arts - International Studies, Mass Communications
University of South Florida
05-2022
Associate of Arts - Criminology
Hillsborough Community College
05-2020
Skills
- AML compliance
- Ethical standards
- Transaction monitoring
- Investigation techniques
- Banking
- Identity verification
- Time management abilities
- Relationship building
- Inbound customer calls
- Cash oversight
- Bilingual- Fluent English and Spanish
Awards/Certifications
- AP Scholar Award
- Phi Theta Kappa Honor Society Member
- Social Marketing Certification from Hootsuite Academy
- Florida Notary and NMLS License
Timeline
Fraud Prevention Representative
E*Trade by Morgan Stanley
09.2022 - Current
Financial Services Representative
Regions Bank
05.2022 - 09.2022
Customer Service Representative/Banker
TD Bank
08.2021 - 05.2022
Associate Banker
Chase Bank
04.2019 - 08.2021
Bachelor of Arts - International Studies, Mass Communications
University of South Florida
Associate of Arts - Criminology
Hillsborough Community College