Brian Wicker

• Examined fraud reports to detect patterns and assume responsibility for fraud prevention.
• Spearheaded collaboration with team members to develop and implement robust fraud detection strategies.
• Oversaw transaction monitoring utilizing advanced software tools to uphold compliance with company policies.
• Executed comprehensive investigations of suspicious activities, meticulously documenting findings for subsequent analysis.

• Resolved customer inquiries regarding reservations, billing, and services efficiently.
• Assisted guests with check-in and check-out processes to enhance satisfaction.
• Managed customer feedback effectively, promoting service improvements and guest relations.
• Collaborated with team members to ensure timely responses to guest requests.

• Cashier, customer service

Achieved inbound sales and successfully sold reservations, earning recognition in Million Dollar Sales Club for four consecutive years.

Assisted in coordinating shift operations and provided support to team members with daily responsibilities. Operated cash register to process customer transactions efficiently. Maintained accuracy of cash drawer and restocked merchandise shelves as required.