Winter Diaz
New Braunfels,TX
Summary
Proven track record in minimizing fraud losses at CBE Companies Inc., adept in banking knowledge and AML compliance. Excelled in customer trust enhancement and identity verification, leveraging strong negotiation skills to drive referrals and repeat business at Long Motors Inc. Demonstrates exceptional transaction monitoring abilities and relationship-building expertise.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Representative
CBE Companies Inc.
2019.09 - 2021.09
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Conducted comprehensive audits on flagged transactions, verifying legitimacy or uncovering discrepancies that warrant additional scrutiny.
Car Salesperson
Long Motors Inc
2018.06 - 2019.05
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05.2018
Skills
- Banking knowledge
- AML Compliance
- Transaction monitoring
- Identity Verification
- Computer Skills
- Professionalism
- Multitasking
Timeline
Fraud Prevention Representative
CBE Companies Inc.
2019.09 - 2021.09
Car Salesperson
Long Motors Inc
2018.06 - 2019.05
High School Diploma -
New Braunfels High School
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