Tamara Dunn
Marietta,GA
Summary
Proven track record in enhancing fraud prevention and customer satisfaction at Vacation Express and NEFB. Excelled in transaction monitoring and clear communication, significantly improving risk assessment processes and sales targets. Skilled in banking knowledge and critical thinking, achieving efficient case resolutions and client retention through effective problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Accounting/Fraud Prevention
Vacation Express
12.2012 - Current
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Contributed significantly to the continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
- Increased efficiency of case resolution times through prioritizing high-risk cases and effectively allocating resources.
Education Loan Specialist
NEFB
09.2005 - 07.2010
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Education
No Degree - Criminal Justice
St. Petersburg Jr College
St. Petersburg, FLHigh School Diploma -
Dixie Hollins Highschool
St. Petersburg, FL06.1982
Skills
- Banking knowledge
- Transaction monitoring
- Identity Verification
Timeline
Accounting/Fraud Prevention
Vacation Express
12.2012 - Current
Education Loan Specialist
NEFB
09.2005 - 07.2010
No Degree - Criminal Justice
St. Petersburg Jr College
High School Diploma -
Dixie Hollins Highschool
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