Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Project Manager Certification
Timeline
Generic

Alexis Leach

Atlanta

Summary

Dynamic professional with a proven track record in customer service, data management, and financial analysis, consistently achieving high levels of customer satisfaction. Expertise in efficiently resolving inquiries while ensuring accuracy and integrity in data entry processes. Proficient in financial forecasting and cost optimization, leveraging data-driven insights to support strategic decision-making. Renowned for exceptional attention to detail and superior problem-solving skills, delivering measurable business impact through dedicated efforts.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Chat Support Representative

GetInsured
05.2023 - 08.2025
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Trained new representatives on best practices for effective chat interactions and issue resolution.
  • Resolved customer inquiries efficiently through live chat support, enhancing user satisfaction.
  • Assisted customers with policy selection, clarifying complex healthcare options and benefits.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Kept knowledge of all HIPPA laws while assisting the customers and finding solutions.

Primrose School Of Sandy Springs North
05.2021 - 04.2023
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.

Email and Chat Executive

Big Blue Marble Academy
08.2019 - 04.2021
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Improved efficiency by creating templates for frequently asked questions and common issues encountered by customers.
  • Assisted in the development of standard operating procedures for email and chat support teams, resulting in improved performance metrics.

Sales Chat Associate

CUTCO
09.2017 - 07.2019
  • Conducted post-sales follow-ups via email or phone calls as needed, ensuring increased customer retention rates and positive brand reputation management efforts were sustained over time.
  • Identified upselling opportunities during chat sessions, resulting in additional revenue generation for the company.
  • Provided exceptional customer service, resolving issues promptly and professionally through chat communications.

Data Entry Representative

Golds Gym
05.2012 - 08.2017
  • Boosted productivity with the use of keyboard shortcuts, macros, and other advanced tools in data entry software programs.
  • Safeguarded database integrity by conducting regular backups and implementing security measures.
  • Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet department demands.

Education

Associate of Science - Psychology

Middle Georgia State University
Macon, GA
05.2018

Skills

  • Regulatory Compliance
  • Performance Tracking
  • Issue and Complaint Resolution
  • Typing 88 WPM
  • Email and Chat Etiquette
  • Data Collection & Research
  • Financial Management
  • Administrative Support
  • Data Collection
  • Spreadsheet Management
  • Regulatory compliance
  • Customer service
  • Computer skills

Accomplishments

  • Maintained an average customer satisfaction rating of 4.8 out of 5 across 4,200+ email and chat interactions
  • Maintained an average data entry accuracy rate of 99.8% across 12,500+ records
  • Awarded "Analyst of the Year" for outstanding performance, attention to detail, and valuable contributions to the finance team

Certification

  • Project Management Training - 2 months

Project Manager Certification

Completed a recognized Project Management Certification that provided comprehensive training in planning, executing, and closing projects effectively. Gained practical knowledge in project scope, time, cost, quality, risk management, and stakeholder communication. Developed skills using project management tools and methodologies such as Agile, Scrum, and Waterfall, with a strong focus on meeting deadlines, managing resources, and aligning with business goals. 

Timeline

Chat Support Representative

GetInsured
05.2023 - 08.2025

Primrose School Of Sandy Springs North
05.2021 - 04.2023

Email and Chat Executive

Big Blue Marble Academy
08.2019 - 04.2021

Sales Chat Associate

CUTCO
09.2017 - 07.2019

Data Entry Representative

Golds Gym
05.2012 - 08.2017

Associate of Science - Psychology

Middle Georgia State University

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