Alexis Leach
Bismarck,ND
Summary
Dedicated and goal-oriented professional with over eight years of customer service experience, skilled in working effectively with diverse populations and building strong interpersonal relationships. Demonstrated exceptional work ethic by earning a bachelor’s degree in three years while maintaining full-time employment. Currently working as a detention officer, with hands-on experience in de-escalation techniques, defensive tactics, and institutional procedures within a correctional environment. Proven ability to remain composed under pressure, prioritize safety, and contribute to team-oriented operations.
Overview
8
8
years of professional experience
Work History
Cashier, Customer Service Representative, Deli
SpartanNash
Bismarck
10.2018 - 10.2021
- Cash handling
- Customer service
- Shipping and Mailing Services
- Deli Clerk
Barista, Barista Trainer
Starbucks
Bismarck
10.2021 - 01.2022
- Traveled to multiple store locations in ND to train and support new team members
- Adapted training style to fit different store cultures and team dynamics
- Multitasked during peak hours while maintaining attention to detail in drink preparation and customer interaction
- Worked cross-functionally with shift supervisors and managers to ensure smooth operations and team coverage
Detention Officer
Burleigh Morton Detention Center
01.2026 - Current
- Process incoming detainees during intake/booking
- Verify identity using official documents and database systems
- Take fingerprints (ink and/or digital systems)
- Conduct warrant checks and criminal history reviews
- Input charges, court information, and hold statuses
- Coordinate with arresting officers and transporting agencies
- Assist in emergency situations (medical incidents, fights, etc.)
Education
Diploma - undefined
Legacy High School
Bismarck05-2022
Bachelor of Science - Criminology and Criminal Justice
Arizona State University
Tempe/Online12-2025
Skills
- Customer Service Excellence
- Conflict Resolution
- Team Collaboration
- Experienced in research-based academic writing
- Time Management
- Multitasking in High-Volume Environments
- Reliability & Accountability
- Problem Solving
- Attention to Detail
- Patience and tolerance
- Behavioral observation
AWARDS
North Dakota Academic Scholarship, Legacy High School honor roll July 2, 2022, Customer Connection Award -Recognized for creating exceptional customer experiences and building relationships.
Timeline
Detention Officer
Burleigh Morton Detention Center
01.2026 - Current
Barista, Barista Trainer
Starbucks
10.2021 - 01.2022
Cashier, Customer Service Representative, Deli
SpartanNash
10.2018 - 10.2021
Diploma - undefined
Legacy High School
Bachelor of Science - Criminology and Criminal Justice
Arizona State University