Patient Experience Representative Vascular Anomalies Center
Boston Children's Hospital
Boston, USA
05.2024 - Current
Served as the point of contact for the end-to-end coordination of the weekly Vascular Anomalies Interdisciplinary Conference, serving as the primary liaison for families and external providers across the United States.
Standardized the conference workflow, reducing delays in patient reviews and ensuring timely clinical decision-making for rare and complex cases.
Coordinated multidisciplinary care for a high-volume clinic specializing in vascular anomalies and ensuring seamless transitions for patients seeing multiple specialists in a single visit.
Collaborated with multidisciplinary teams to streamline care pathways, enhancing communication and coordination of patient services.
Patient Experience Representative Hematology
Boston Children's Hospital
Boston, USA
11.2022 - 04.2024
Provided exceptional patient support in the Hematology department, fostering trust and open communication to enhance patient satisfaction.
Streamlined appointment scheduling processes.
Collaborated with healthcare teams to ensure seamless communication, enhancing care coordination and patient experience in a fast-paced environment.
Maintained accurate patient records and documentation, ensuring compliance with hospital policies and contributing to high standards of care.
ENT/ Vascular Anomalies Multidisciplinary Team Coordinator at Arkansas Children’s HospitalENT/ Vascular Anomalies Multidisciplinary Team Coordinator at Arkansas Children’s Hospital
Call Center Patient Service Center Representative at Albany Area Primary Health CareCall Center Patient Service Center Representative at Albany Area Primary Health Care