Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Lloyd

Clarksville,TN

Summary

Committed customer service professional at CVS Caremark in resolving disputes and enhancing customer satisfaction. Skilled in order fulfillment and data entry accuracy, I excel in fast-paced environments, demonstrating effective communication and multitasking abilities. Committed to quality assurance and maintaining high productivity standards.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CVS Caremark
Clarksville, TN
11.2023 - Current
  • Employed multitasking skills to resolve issues swiftly to enhance customer satisfaction.
  • Conducted research on claims, tracked orders, and submitted prior authorization requests.
  • Adjusted workflows to align with expectations while working remotely.
  • Adhered to safety protocols to ensure a secure home working environment.
  • Addressed customer complaints by delivering accurate information and suitable alternatives.

Personal Shopper

Walmart
Clarksville, TN
09.2024 - 02.2025
  • Executed accurate order fulfillment by shopping, preparing, and packing merchandise for timely delivery or pickup.
  • Quickly resolved customer issues to maintain high satisfaction levels.
  • Accurately dispensed orders despite challenging weather conditions.
  • Provided effective solutions for out-of-stock items by presenting suitable alternatives to customers.
  • Demonstrated multitasking abilities by managing orders while actively listening to customers and adhering to timelines.

Production Worker

Electrolux
Springfield, TN
06.2022 - 10.2023
  • Maintained productivity goals by swiftly resolving issues.
  • Structured work processes to consistently meet challenging production targets.
  • Evaluated and modified tasks to adhere to established quality standards.
  • Oversaw inventory management, ensuring timely restocking of essential supplies.
  • Adhered to safety guidelines to promote workplace safety.

Assembly Line Worker

Stanley Black & Decker
Martin, TN
11.2017 - 05.2022
  • Exceeded project milestones through proficient assembly of components with minimal supervision.
  • Completed tasks swiftly and accurately using established assembly guidelines.
  • Produced accurate assemblies and subassemblies utilizing hand and power tools.
  • Supported quality assurance efforts by inspecting for defects in items.
  • Reduced equipment jams through precise verification of parts.

Maintenance Crew Member

University of Tennessee
Martin, TN
05.2018 - 08.2018
  • Employed time management skills and efficient cleaning techniques to achieve deadlines.
  • Maintained a welcoming demeanor in interactions with employees and guests.
  • Cooperated with other cleaners to efficiently complete tasks in dormitory settings.
  • Provided exceptional customer service to promptly resolve urgent cleaning requests.
  • Followed established safety guidelines to ensure personal safety and workplace security.

Warehouse Receiver

Simos Staffing, Nike Centerpointe
Memphis, TN
05.2017 - 08.2017
  • Executed loading and unloading of pallets while following safety guidelines.
  • Double-checked inventories against documentation to ensure correctness.
  • Conducted thorough counts to resolve inventory discrepancies effectively.
  • Verified shipping orders against actual contents upon receipt for accuracy.
  • Moved materials between designated areas using appropriate equipment.
  • Tracked merchandise with RF scanners and verified container contents efficiently.

Warehouse Packer

Axcess Staffing, Disney Corporation
Memphis, TN
05.2016 - 08.2016
  • Executed packing, weighing, and shipping of items in accordance with customer instructions.
  • Adhered strictly to order details for item accuracy in size and quantity.
  • Facilitated quick replacement of damaged or missing products to ensure customer satisfaction.
  • Demonstrated consistent productivity while lifting and unpacking weights exceeding 50 pounds.

Warehouse Packer

Axcess Staffing, XPO Logistics Verizon
Memphis, TN
05.2015 - 08.2015
  • Successfully programmed cell phones and devices per customer specifications.
  • Accurately packed, weighed, and shipped items according to specific requests.
  • Coordinated prompt replacements for damaged or missing products.
  • Applied appropriate packing techniques to minimize shifting during transport.

Education

Bachelor of Science - Psychology

The University of Tennessee - Martin
Martin, TN
05-2020

Master of Science - Industrial/Organizational Psychology

Capella University
Minneapolis, MN

Skills

  • Customer support and service
  • Call center experience and escalation
  • Order fulfillment and processing
  • Data entry accuracy
  • Quality assurance
  • Effective communication
  • Quick learning
  • Dispute and conflict resolution
  • Medical terminology knowledge
  • Shipping and logistics coordination
  • Account and stock management
  • Leadership skills
  • Multitasking abilities
  • Microsoft Office proficiency
  • Organizational skills

Timeline

Personal Shopper

Walmart
09.2024 - 02.2025

Customer Service Representative

CVS Caremark
11.2023 - Current

Production Worker

Electrolux
06.2022 - 10.2023

Maintenance Crew Member

University of Tennessee
05.2018 - 08.2018

Assembly Line Worker

Stanley Black & Decker
11.2017 - 05.2022

Warehouse Receiver

Simos Staffing, Nike Centerpointe
05.2017 - 08.2017

Warehouse Packer

Axcess Staffing, Disney Corporation
05.2016 - 08.2016

Warehouse Packer

Axcess Staffing, XPO Logistics Verizon
05.2015 - 08.2015

Bachelor of Science - Psychology

The University of Tennessee - Martin

Master of Science - Industrial/Organizational Psychology

Capella University

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