Alexis Lopez
Hallandale
Summary
Experienced field support professional with a strong background in technical troubleshooting and support. Demonstrated ability to diagnose and resolve complex technical issues, leading to enhanced system performance and increased user satisfaction. Recognized for exceptional teamwork and adaptability, consistently surpassing expectations in dynamic environments. Proficient in network management, hardware repair, and delivering top-notch customer service with a focus on reliability and flexibility.
Overview
12
12
years of professional experience
Work History
Field Support Technician
Optum
05.2022 - Current
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Ensured seamless network connectivity through diligent monitoring, configuration, and maintenance tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Served as the primary contact between vendors and the City of Hollywood Fire Department.
- Tracked and recorded laptop inventory and repair history using spreadsheets and databases.
- Developed and maintained standardized laptop images to ensure consistent performance and security.
- Generated custom reports to support the Fire Chief's operational needs.
Help Desk Service Analyst
Vitas Healthcare
09.2016 - 05.2022
- Serving as the first point of contact for users and seeking technical assistance over the phone or email
- Customer walk up for all problem-solving issues
- Record events and log all problem resolution using Service Now ticketing
- Implement Active Directory Windows Server2008 and Exchange Microsoft Console
- Resetting user passwords using Fischer password and account management portal
- Assist to manage30 to50 calls a day to resolve issue
IT support (under3 month contract)
Univision Network
06.2016 - 09.2016
- Modify configurations, utilities, software default settings for the channel network
- Utilize and maintain the helpdesk tracking software
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
Sales Associate/Tech advisor
TigerDirect
06.2013 - 06.2016
- Recommend, select and help locate merchandise based on customer needs
- Describe merchandise and explain use, operation and care of merchandise
- Maintain knowledge of current sales and promotions
- Computer Repairs
Technician
Comcast
10.2012 - 05.2013
- Provide fulfillment repairs as well as Aerial/Underground construction, Fiber splicing, MDU, and collections
- Expanding to provide unique services to many CATV providers
- Internet installs
- VoIP Setup
- Custom Wiring
Education
Bachelors of Science - Network Communications & Management
DeVry University
Miramar, FL01.2013
Skills
- Basic configuration and managing Cisco layer3 switches and ISR routers (School Experience)
- Basic implementation of LANs and WANs performance (School Experience), Install Versions of Office
- Manage AD manager Plus
- Repair PC maintenance, installing printers, imaging hard drives using Acronis
- Demonstrating the ability and desire to learn Corporate and Division-specific applications, technology, and terminology
- Team Player, ability to multi-task, Able to work under pressure, while maintaining composure
- Able to lift and/or move up to 25 pounds
- On-site support
- Accurately interpret customer’s problems and offer best solution
- Remain calm and work well under demanding conditions
- Fast learner with a wide range of practical skills/Technical skills
- Bi-lingual – English/Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Support Technician
Optum
05.2022 - Current
Help Desk Service Analyst
Vitas Healthcare
09.2016 - 05.2022
IT support (under3 month contract)
Univision Network
06.2016 - 09.2016
Sales Associate/Tech advisor
TigerDirect
06.2013 - 06.2016
Technician
Comcast
10.2012 - 05.2013
Bachelors of Science - Network Communications & Management
DeVry University