Alexis Lopez
Norwalk,Ca
Summary
Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst
Living Spaces
La Mirada, CA
08.2021 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Guest Services Representative
Living Spaces
10.2017 - 07.2019
- Responsible for assisting guests over the phone about their purchase orders
- Transferring calls to the appropriate administration
- Finding solutions to better assist the guest with their issues
- Assist with training the new hires for the call center
Cashier
Tacos Los Gueros
04.2014 - 10.2017
- Responsible for accepting payments from customers, and giving change and receipts
- Operate cash register and count cash drawers to ensure accuracy
- Able to solve customer complaints in a calm and diligent manner
- Maintained all areas clean and organized
Sales Associate
Spirit Halloween Store
09.2013 - 11.2013
- Greet customers and offer assistance with a positive attitude
- Process customer transactions in a fast and accurate manner
- Achieved most sales in assigned department floor
Office Assistant
Norwalk-La Mirada Unified School District
06.2009 - 08.2009
- Performed basic administrative duties including filing, printing, and faxing official documents
- Maintained office supply inventory and maintenance
Education
Bachelors Degree - Criminal Justice
California State University of Los Angeles
05.2017
Associates Degree - Administration of Justice
Cerritos College
05.2014
Skills
- Bilingual in Spanish; written and verbal communications
- Proficient in Microsoft Word, Power point and Outlook
- Ability to communicate clearly and professionally with customers and coworkers
- High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- Strong computer proficiency and comfortable learning new computer applications
- Quality assurance
- Mentoring and training
- Collaboration and communication
Timeline
Quality Assurance Analyst
Living Spaces
08.2021 - Current
Guest Services Representative
Living Spaces
10.2017 - 07.2019
Cashier
Tacos Los Gueros
04.2014 - 10.2017
Sales Associate
Spirit Halloween Store
09.2013 - 11.2013
Office Assistant
Norwalk-La Mirada Unified School District
06.2009 - 08.2009
Associates Degree - Administration of Justice
Cerritos College
Bachelors Degree - Criminal Justice
California State University of Los Angeles