Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Kuewa

Placentia,NC

Summary

  • Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
  • Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills.
  • Expertise in test reporting and defect resolution. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Quality Assurance Analyst

LabCorp
08.2022 - Current
  • Perform first level review of proficiency testing results.
  • Draft responses to regulatory complaints and inspections.
  • Provide data for quality teams, support all quality improvement efforts schedules and conduct regular QA audits and inspections of assigned departments and facilities and perform the audit reports.
  • Reviewing records for accuracy and completeness.
  • Tracking timely reporting of proficiency testing (PT) results, maintaining accurate records of PT handling, reporting, and follow-up.
  • Collecting data and preparing local quality metrics reports as assigned.
  • Reviewing any outliers associated with quality metrics reports and assisting with development of corrective action and follow-up processes.
  • Working with the department and quality managers to ensure new and revised procedures are appropriately implemented and documented.
  • Performing quality audits and creating timely audit reports.
  • Filing for necessary licensure, certification and/or accreditation as appropriate for the laboratory’s test complexity.
  • Working with appropriate individuals to identify trends, solve problems, troubleshoot and modify processes to prevent recurrence of problems.
  • Keeping quality director and site quality managers informed of any significant issues affecting overall laboratory quality.
  • Performing administrative support duties (e.g., maintaining records, generating and sending communications and reports, entering data, answering phones, filing, etc.)
  • Monitoring and responding to other quality issues as assigned or developed in the course of the other duties as described above.


2nd Shift Team Lead

LabCorp
07.2021 - 08.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Assists with operations of the laboratory support functions in the department including but not limited to: pulling and sorting of problem forms, processing requests for additional testing, specimen receiving and delivery to testing departments.
  • Serves as a liaison between Testing, Quality Assurance, and Specimen Management.
  • Takes a visible leadership role and motivates staff.
  • Assists the Supervisor in the implementation of new processes and contributes to process redesign as appropriate.
  • Monitors quality in support operations, proficiency and staff competency.
  • Trains new employees. Assigns and reviews work of employees including scheduling and prioritizing.
  • Notifies Laboratory Supervisor and/or Laboratory Manager of issues beyond their scope to resolve.
  • Ensures a professional work environment is maintained.

Medial Technologist III

IDEXX Laboratories
06.2011 - 06.2021
  • Enhanced system performance by implementing innovative technologies and optimizing existing processes.
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Streamlined workflow efficiency by automating repetitive tasks and improving overall processes.
  • Collaborated with cross-functional teams to develop cutting-edge software solutions, driving business growth.
  • Sample preparation and identification of parasites, bacteria, blood cells and crystals using ELISA and microscopic methods. Also completed training for coagulation testing of samples using automated analyzers.
  • Identify and report parasite findings in patient samples to clients through Lynxx system.
  • Successfully completed and utilized training on Hamilton automated ELISA analyzers and Emax ELISA plate readers to determine levels of various reportable parasites.
  • Enhance skills in Baermann technique and the use of McMaster slides for quantifying parasite loads in patient samples.
  • Utilize fecal occult blood testing (FOBT) to check for blood presence in samples.
  • Identify crystals, blood cells, bacteria and other reportable cells and casts in patient specimens for urinalysis using microscopic techniques, including Wright’s stains.
  • Trained in both Atlas and Novus automated analyzers of urine specimens.
  • Responsible for set-up and running of blood plasma samples on automated analyzer to determine and report PT, PTT and Fibrinogen levels of patient samples.
  • Maintain laboratory results in Antrim and Lynxx systems as well as reporting daily maintenance of department analyzers in LabLinks systems.
  • Enhance skills in basic bench work including but not limited to pipetting, handling of reagents, aseptic technique, and inventory management.

Education

Bachelor of Science - Animal Sciences

North Carolina A & T State University
Greensboro, NC
05.2011

Skills

  • Ability to relate professionally with people, analytical abilities, compose letters/memorandum, coordinate events, answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, effective written and verbal communications
  • Calculator, personal computer
  • Quality Processes
  • Quality Assurance Controls
  • Data Analysis
  • Lean Manufacturing
  • Report Analysis
  • Issue Resolution
  • Process Implementation
  • Mentoring and Training
  • Quality Assurance
  • Supplier Audits
  • Project Management
  • Database testing proficiency
  • Critical thinking abilities
  • Attention to detail
  • Quality management knowledge
  • Decision-Making
  • Recordkeeping Abilities
  • Training and Onboarding
  • Monthly Maintenance Validations
  • Documentation Skills
  • Improvement Recommendations
  • Root Cause Analysis

Timeline

Quality Assurance Analyst

LabCorp
08.2022 - Current

2nd Shift Team Lead

LabCorp
07.2021 - 08.2022

Medial Technologist III

IDEXX Laboratories
06.2011 - 06.2021

Bachelor of Science - Animal Sciences

North Carolina A & T State University

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Jessica Kuewa