Summary
Overview
Work History
Education
Skills
Websites
Campus Community Involvement
Timeline
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Alexis Love Wolford

Dallas,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Barista

7Brew
06.2023 - 01.2025
  • Time Management: Efficiently managed time to minimize customer wait times, ensuring a smooth and enjoyable experience.
  • Product Knowledge: Accurately prepared a wide variety of drinks, including intricate combinations, to meet customer preferences. Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Customer Service: Adaptively tailored communication to foster positive relationships with customers, building trust and loyalty.
  • Leadership: Assisted in training new team members with positive reinforcement and respectful, encouraging coaching.

Service Director

Kappa Alpha Theta Sorority
12.2022 - 12.2024
  • Data Management: Meticulously tracked service hours for 262 chapter members, ensuring accurate records and accountability.
  • Service Coordination: Proactively sourced and provided diverse service opportunities to engage chapter members and contribute to the community.
  • Philanthropic Leadership: Successfully organized a collaborative philanthropy event with CASA of Lexington, raising funds for abused children and supporting CASA volunteers.

Brand Ambassador

Alani Nutrition
06.2023 - 04.2024
  • Content Creation: Consistently created engaging social media content 3-5 times per month to promote brand products and generate excitement.
  • Brand Advocacy: Influenced followers on personal social media to become Alani Nutrition customers through authentic recommendations and brand enthusiasm.

Hostess and Server's Assistant

Drakes, Rooster's
01.2020 - 01.2022
  • Team player: Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests. Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Customer Service: Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Answered customer questions about hours, seating, and menu information.


Education

Bachelor of Business Administration - Management & Marketing, Sales Certificate

University of Kentucky | Gatton School of Business and Economics
Lexington, KY
12.2024

Business Goes Global | Micro-Internship And Study Abroad Program
Paris
07.2024

Skills

    Microsoft Suite, Google Suite, Excel

Campus Community Involvement

  • Miss Texas International Pageant, Dallas, TX, Contestant, 03/01/25. I won 1st runner-up, Miss Congeniality, and Miss Fitness. I demonstrated strong public speaking skills through on-stage interviews and platform presentations to a live audience and panel of judges. I promoted a personal platform focused on women's mental health through pageant interviews and community engagement. And, I built lasting relationships and demonstrated poise, resilience, and professionalism under pressure throughout competition.
  • Led DanceBlue fundraising efforts and participated in the 24-hour marathon to combat pediatric cancer., Organized and coordinated volunteer efforts from the sorority for Bourbon and the Bayou, supporting CASA of Lexington., Member of the Healthcare Administration Student Association and Christian Student Fellowship.

Timeline

Barista

7Brew
06.2023 - 01.2025

Brand Ambassador

Alani Nutrition
06.2023 - 04.2024

Service Director

Kappa Alpha Theta Sorority
12.2022 - 12.2024

Hostess and Server's Assistant

Drakes, Rooster's
01.2020 - 01.2022

Bachelor of Business Administration - Management & Marketing, Sales Certificate

University of Kentucky | Gatton School of Business and Economics

Business Goes Global | Micro-Internship And Study Abroad Program