EMMANUEL ZAPIEN SHEPARD
Student
Rio Rancho,NM
Summary
Aspiring sales professional with customer-facing experience at Starbucks, event coordination at UNM, and entrepreneurial skills in content creation and digital marketing. Skilled in building relationships, delivering measurable results, and contributing to team success in fast-paced environments.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Barista
Starbucks
Rio Rancho, New Mexico
05.2024 - Current
- Served 150+ customers per shift, delivering consistent, high-quality service in a fast-paced environment.
- Trained 3+ new employees, improving workflow efficiency and customer satisfaction.
- Contributed to a 98% customer connection score, exceeding the district average by 12% through product recommendations and personalized interactions.
Community Development Assistant
University of New Mexico
Albuquerque, NM
08.2023 - 05.2024
- Designed flyers and digital campaigns that increased awareness of student housing events.
- Collaborated with a team of 5 peers to plan and execute programs for 50–150+ student attendees.
- Applied basic digital marketing strategies (social media, email, print) to strengthen outreach and engagement.
Warehouse Associate, Concert Production & Front Desk Support
Quickbeam
Albuquerque, NM
05.2022 - 08.2023
- Assisted with logistics for 5–10 concerts and events per month, supporting setup of lighting, sound, and stage equipment.
- Supported inventory management of 200+ pieces of stage equipment, contributing to smoother event setup and reduced delays.
Camp Counselor & Troop Liaison/Leader
Gorham Scout Ranch / Boy Scouts
Albuquerque, NM
06.2019 - 08.2021
- Led teams of 10+ scouts, coordinating activities, overnight campouts, and skill-building sessions.
- Ranked in the top 5% of counselors in performance evaluations.
- Led and mentored 30+ scouts per session, teaching survival skills, First Aid, and leadership.
Education
Bachelor of Business Administration - General Management
University of New Mexico
Albuquerque, NM05.2028
Skills
- Sales & Business: Business Development, Sales Presentations, Digital Marketing
- Project & Team Management: Project Management, Event Coordination, Training Support
- Creative Tools: Adobe Creative Suite (Lightroom, Photoshop, Premiere)
- Productivity Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
Certification
Pursuing HubSpot Inbound Sales Certification – Training in prospecting, relationship-building, and consultative selling.
Entrepreneurial & Creative Experience
- Independent Content Creator: Built a personal brand to 1,600+ followers, producing photography and video content with consistent engagement growth.
- EBay Reseller: Operate online resale business with a 40% average net profit margin, managing sales of watches, vintage clothing, and collectibles.
- Landowner & Manager: Manage 1.2 acres of property, overseeing maintenance and exploring development opportunities for long-term investment.
Accomplishments
- Won judges choice in 2025.
Timeline
Barista
Starbucks
05.2024 - Current
Community Development Assistant
University of New Mexico
08.2023 - 05.2024
Warehouse Associate, Concert Production & Front Desk Support
Quickbeam
05.2022 - 08.2023
Camp Counselor & Troop Liaison/Leader
Gorham Scout Ranch / Boy Scouts
06.2019 - 08.2021
Bachelor of Business Administration - General Management
University of New Mexico
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