Alexis Luna
Mission
Summary
Detail-oriented and personable, aspiring member of the labor force. Eager to join motivated individuals and assist others with my prior experiences and the knowledge obtained in my 4 years of university studies. Offering friendly and adaptable nature with readiness to learn and grow in fast-paced environment. Brings understanding of customer service principles and ability to quickly absorb information and apply it effectively. Ready to use and develop strong communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Call Taker
Lone Star Ambulance
03.2024 - 08.2024
- Member of the InterFacility Transportation(IFT) division. I worked with hospitals and patients to set up transportation via ambulance. Responsible for monitoring the condition of various units and maintaining constant communication with supervisors, call-takers, and dispatchers.
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
Apprentice in Tile Work
Tile Work
08.2023 - 03.2024
- Help with the basic duties of an apprentice while actively learning from veteran workers. Cleaning, moving material, and taking measurements are some examples of the basic everyday duties of an apprentice in tile work.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Prepared worksite by setting up required tools and supplies.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Fireworks Team Member
Firework Sales
12.2022 - 01.2023
- The seasonal role included responsibilities in preparing the location, good teamwork with other members, and a personable attitude toward customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor’s - Criminal Justice
The University of Texas Rio Grande Valley
06.2023
Skills
- Fluent in Spanish
- Research and Writing
- Customer Service
- Microsoft Office
- Teamwork orientation
- Call prioritization
Timeline
Call Taker
Lone Star Ambulance
03.2024 - 08.2024
Apprentice in Tile Work
Tile Work
08.2023 - 03.2024
Fireworks Team Member
Firework Sales
12.2022 - 01.2023
Bachelor’s - Criminal Justice
The University of Texas Rio Grande Valley
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