Johanna Torres
Rochester,NY
Summary
Customer Service and Home Health Aide that is driven by delivering excellence service, care, assistance services in a office environment and homes care setting Resourceful Call Taker known for high productivity and efficient task completion. Specialized skills include rapid data entry, effective communication, and adept at using call center technology. Excel in active listening, problem-solving, and empathy to enhance customer satisfaction and resolve issues promptly.
Overview
27
27
years of professional experience
Work History
Call Taker
Medical Motor Service
Rochester, NY
01.2021 - Current
- Answer and make calls on a multi-line phone system
- Enter required data into the public health system
- Transfers calls as necessary to other agencies or departments
- Makes effective and immediate decisions based on preset guidelines
- Foster a positive relationship with staff, agencies we serve, and, the public
- Maintain records in accordance with federal, state and local policies
Home Care
Maxim Healthcare Services
Rochester, NY
01.1998 - Current
- Deliver compassionate care and support disabled and elderly patients, helping them perform general activities associated with daily life
- Support a 48 years old disable client with hygiene, grooming, meal preparation, and housekeeping task while adhering to dietary guidance
- Monitor changes in the patient condition, maintaining and updating records of their progress and health
- Provide daily support to patient, helping the patient move in and out of bed, baths, and with dressing and grooming
- Deliver full support and basic personal care (bathing, cleaning, and serving meals)
Delivery Driver
JA management LLC (Amazon)
Rochester, NY
10.2020 - 01.2021
- Determined optimal routes based on GPS application information and knowledge of local routes
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Operated forklifts, hand trucks and pallet jacks to load and unload vehicles
Education
High School -
Alfonso Casta Martínez
Skills
- Creative problem solving
- Microsoft Office
- Bilingual (native-level Spanish-English)
- Complain resolution
- Stress Tolerance
- Complaint Handling
- Front Desk Operations
- Greeting customers
- Telephone reception
- Records Management
- Excellent Phone Demeanor
- Follow-up skills
- Call transfers
- Clerical Support
- Call Routing
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Call Taker
Medical Motor Service
01.2021 - Current
Delivery Driver
JA management LLC (Amazon)
10.2020 - 01.2021
Home Care
Maxim Healthcare Services
01.1998 - Current
High School -
Alfonso Casta Martínez