Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Tackley

Tigard,OR

Summary

Results-oriented Call Taker dedicated to providing effective solutions and improving customer satisfaction. Proven expertise in customer service with a focus on resolving issues efficiently. Strong ability to communicate clearly and empathetically, ensuring positive interactions with clients.

Overview

12
12
years of professional experience

Work History

Call Taker

COMTRANS
Milwaukie, OR
01.2024 - Current
  • Independently responds to calls using the communication and information management systems
  • Schedules, reviews, and routes transportation requests
  • Practices active listening and deescalates callers as necessary
  • Works collaboratively and professionally with allied health and and medical transportation personnel
  • Successful organization, multitasking, and time management skills

Shift Leader

Carl's Jr
Tigard, OR
05.2023 - 08.2023
  • Supervised team members during peak hours to ensure efficient service.
  • Managed cash register operations and handled customer transactions accurately.
  • Ensured compliance with health and safety regulations in food handling.
  • Resolved customer complaints promptly to enhance satisfaction levels.

Busser

Din Tai Fung
Tigard, OR
05.2022 - 07.2023
  • Maintained cleanliness of dining areas and ensured proper table settings.
  • Maintained a friendly attitude towards customers at all times.
  • Followed sanitation protocols to uphold health and safety standards throughout the restaurant.

Warehouse Associate

Amazon
Hillsboro, OR
09.2018 - 09.2019
  • Loaded and unloaded shipments while adhering to safety protocols.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Child Care Attendant

Sunset Athletic Club
Portland, OR
09.2018 - 04.2019
  • Supervised children during activities and ensured a safe environment.
  • Collaborated with staff to maintain cleanliness and organization of play areas.
  • Prepared educational materials for children's learning activities.

Bank Teller

First National Bank Omaha
Loveland, CO
08.2013 - 08.2015
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and provided information on banking services.
  • Managed cash drawer, ensuring proper handling and security of funds.
  • Collaborated with team members to maintain a positive branch environment.
  • Adhered to compliance regulations and bank policies in all transactions.

Education

High School Diploma -

Alta Loma High School
Rancho Cucamonga, CA
06-2005

Associate of Arts -

Front Range Community College

Associate of Applied Science -

Portland Community Colelge
Portland, OR

Skills

  • Call handling
  • Active listening
  • Scheduling
  • Communication systems
  • Team collaboration
  • Problem solving
  • Effective communication
  • Multitasking abilities
  • Attention to detail
  • Customer service
  • Stress tolerance
  • Empathy display
  • Professional communication
  • Continuous improvement

Timeline

Call Taker

COMTRANS
01.2024 - Current

Shift Leader

Carl's Jr
05.2023 - 08.2023

Busser

Din Tai Fung
05.2022 - 07.2023

Warehouse Associate

Amazon
09.2018 - 09.2019

Child Care Attendant

Sunset Athletic Club
09.2018 - 04.2019

Bank Teller

First National Bank Omaha
08.2013 - 08.2015

High School Diploma -

Alta Loma High School

Associate of Arts -

Front Range Community College

Associate of Applied Science -

Portland Community Colelge

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