ASHLEY SEVERINO GUZMAN
Schenectady
Summary
Detail oriented Human Services professional with strong communication skills and a solid background in customer service. Skilled in active listening and problem solving, with expertise in data entry and computer applications. Committed to fostering positive interactions and delivering exceptional service to clients.
Overview
3
3
years of professional experience
Work History
Call Taker
A+MediTrans
07.2024 - Current
- Handled incoming calls for A+MediTrans, providing assistance to clients. July 2024.
- Managed incoming calls efficiently, ensuring timely responses to patient inquiries.
- Coordinated appointment scheduling using electronic health record systems to maintain accurate patient data.
- Assisted in triaging urgent calls, prioritizing responses based on medical needs and urgency.
Online Order Filling and Delivery
Walmart
Glenmont, NY
03.2023 - 12.2023
- Fulfilled online orders for customer delivery at Walmart. March 2023-Dec 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Albany Leadership Charter School For Girls
Albany06-2022
Science Degree - Human Services
Hudson Valley Community College
Troy05-2026
Skills
- Call prioritization
- Complaint handling
- Language support
- Effective communication
- Computer skills
- Team collaboration
- Call routing
- Responsibility
- Good Listener
- Technical proficiency
- Communication Skill
- Interpreter
LANGUAGES
Native Spanish
English
DRIVER’S LICENSE
Category D Card
Timeline
Call Taker
A+MediTrans
07.2024 - Current
Online Order Filling and Delivery
Walmart
03.2023 - 12.2023
High School Diploma -
Albany Leadership Charter School For Girls
Science Degree - Human Services
Hudson Valley Community College