Ashley Stone
Hudson
Summary
Skilled Call Taker with background in high-volume call environments. Familiarity with multi-line phone systems, crisis management, and customer service protocols sets solid foundation for managing incoming calls effectively. Strengths include clear communication, problem-solving skills, and maintaining composure under pressure. Noted for contributing to positive team dynamics and improving overall efficiency of operations.
Overview
5
5
years of professional experience
Work History
Call Taker
Medfleet Ambulance
Hudson
09.2024 - Current
- Coordinated timely transports between hospitals to ensure patient care continuity.
- Coordinated discharges from hospitals to home or to ALF facilities.
- Accurately collected and input patient information for billing and dispatch.
- Sorted and checked paperwork for the billing department.
- Collected credit card payments accurately for transports.
- Coordinated with dispatch for timely and accurate ETA’s.
- Set up transports for patient family members.
- Coordinated with hospice companies to set up transport for imminent hospice patients.
- Resolved customer service issues to enhance patient satisfaction and support.
- Answered incoming calls from patients and healthcare providers.
- Managed high-stress situations with professionalism, ensuring effective communication and calmness.
- Utilized communication systems to relay critical information effectively.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Shift Supervisor
CVS Pharmacy
Manchester
05.2021 - 06.2024
- Oversaw and delegated tasks to other employees.
- Quickly and accurately cashed out customers and handled money.
- Input customer information accurately into the system.
- Assisted customers with care and compassion.
- Quickly and efficiently put product away from the truck.
- Supervised team members during shifts to ensure efficient operations.
- Managed inventory levels and organized stock for optimal product availability.
- Trained new employees on store policies and customer service standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Monitored security and enforced loss prevention strategies during shift.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
GED
Pembroke, NHSkills
- Customer service
- Skills with Microsoft excel, word, outlook, and teams
- Efficient with typing and inputting patient information accurately
- Call center customer service
- Patient transport coordination
- Billing accuracy
- Hospice transportation setup
- Inventory management
- Cash handling procedures
- Stress management
- Call prioritization
- Typing speed
- Script adherence
References
References available upon request.
Timeline
Call Taker
Medfleet Ambulance
09.2024 - Current
Shift Supervisor
CVS Pharmacy
05.2021 - 06.2024
GED