Alexis Lyon
Franklinton,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty at East Coast Granite and Marble, leveraging exceptional customer service and problem-solving skills. Skilled in multitasking and time management, demonstrated through efficient project completion and conflict resolution.
Overview
9
9
years of professional experience
Work History
Shop Assitant/Sales Associate
East Coast Granite and Marble
08.2018 - Current
- Developed and maintained positive relationships with customers and contractors to enhance satisfaction and loyalty
- Interacted with customers to provided updates on project status and assist with material selections, ensuring a positive customer experience.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- managed a high volume of calls, providing timely and accurate information regarding products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Deli Associate
Foodlion
02.2018 - 04.2018
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Data Technician
MTS Services
06.2016 - 12.2017
- Ensured timely completion of projects with strong time management and prioritization skills.
- Performed cable pulling and setup for network systems.
- Terminated Cat 6 cables to ensure optimal network performance.
- Terminated shielded and unshielded RJ45 connectors.
Education
Bachelors in Administration - Business
East Carolina Univeristy
Greenville, NC 12-2021
Skills
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Verbal/written communication
Timeline
Shop Assitant/Sales Associate
East Coast Granite and Marble
08.2018 - Current
Deli Associate
Foodlion
02.2018 - 04.2018
Data Technician
MTS Services
06.2016 - 12.2017
Bachelors in Administration - Business
East Carolina Univeristy
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