Trinity Bazan
San Antonio,TX
Summary
Proven professional with a robust background in equipment repair and customer service, exemplified during tenure at the USMC, United States Marine Corps. Excelled in troubleshooting and preventive maintenance, enhancing operational efficiency by 30%. Demonstrates exceptional problem-solving abilities and a commitment to excellence, underpinned by strong teamwork and client relationship-building skills. Reliable,upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Overview
10
10
years of professional experience
Work History
Gift Shop Sales Associate
Animal World And Snake Farm Zoo
05.2024 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Air Traffic Control Maintenance Technician
USMC, United States Marine Corps
08.2019 - 04.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Operated varied hand and power tools to complete repairs.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Positively engaged with customers and maintained professional appearance as company representative.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Performed preventive maintenance and repairs on various types of equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Developed and implemented strategies to improve maintenance processes.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
Volunteer Horse Handler
Open Trail Ranch
05.2014 - 05.2019
- Prepared horses for specific competitions or tasks.
- Taught students show jumping, eventing and dressage, drilling technique and driving improvement through constructive criticism.
- Fit gear for horses and specific riders.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Worked with ranch hands to clean stables and riding areas.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TX05.2019
Skills
- Product presentation
- Customer Engagement
- Goal-Oriented
- Records Management
- Safety Procedures
- Equipment Preparation
- Vehicle operation
- Hand-Eye Coordination
- Installations and repairs
- Project Management
- Codes Compliance
- Documentation
- Building Maintenance
- Equipment Installation
- Tool management
- Supply Management
- Parts Replacement
- Facility Management
- Preventive Maintenance
- Equipment Repair
- Troubleshooting skills
- Safety awareness
- Stable maintenance
- Horse Grooming
- Patience and Persistence
- Client Relationship Building
- Facilities Maintenance
- Customer Service
- Problem-Solving
- Time management abilities
- Supply Maintenance
- Decision-Making
- Professionalism
- Attention to Detail
- Animal Care
- Animal Examinations
- Physical Condition Monitoring
- Adaptability and Flexibility
- Work Prioritization
- Team Collaboration
- Active Listening
- Written Communication
- Critical Thinking
- Animal Observations
- Professional Demeanor
- Dependable and Responsible
- Multitasking Abilities
- Reliability
- Honest and Dependable
- Self Motivation
- Food Intake Monitoring
Additional Information
I have worked with reptiles in a non professional setting having owned a bearded dragon and currently owning a California King snake. I am also well informed on multiple different reptile and amphibian species because of personal desire to learn.
Timeline
Gift Shop Sales Associate
Animal World And Snake Farm Zoo
05.2024 - Current
Air Traffic Control Maintenance Technician
USMC, United States Marine Corps
08.2019 - 04.2024
Volunteer Horse Handler
Open Trail Ranch
05.2014 - 05.2019
High School Diploma -
Sandra Day O'Connor High School
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