Alexis Macedo
Chicago,IL
Summary
Professional leader with strong expertise in store management. Skilled in team collaboration, customer service, and inventory management. Proven ability to drive sales and adapt to changing needs. Reliable and focused on achieving results while fostering positive team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Boutique Team Leader
Lori’s Designer Shoes
Chicago, IL
05.2024 - Current
- Flagship store experience.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Supervised In-Store customer service support through phone calls and in person as inquired.
Store Supervisor
H&M
Chicago, IL
08.2019 - 10.2023
- Flagship store experience.
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Monitored sales performance regularly to identify trends and implement improvements.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Scheduled staff shifts to ensure adequate coverage during peak sales periods.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Certified Personal Trainer
XSport Fitness
Chicago, IL
10.2023 - 05.2024
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
- Encouraged long-term commitment from clients by celebrating achievements, setting new targets, and fostering a supportive atmosphere during training sessions.
- Increased client base by offering engaging group classes that catered to various skill levels and interests.
- Implemented regular progress evaluations for clients, adjusting training programs as needed based on performance data and client feedback.
Education
Bachelor of Arts - Communications
Columbia College
Chicago, IL05.2023
Skills
- Store operations
- Recruiting and hiring
- Product rotation
- Strong Sales
- Coaching and mentoring
- Customer service
- Multitasking Abilities
- Inventory management
- Team management
- KPI tracking
Certification
NASM Certified (National Academy of Sports Medicine)
CPR & AED Certified (American Safety Training Institute)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Boutique Team Leader
Lori’s Designer Shoes
05.2024 - Current
Certified Personal Trainer
XSport Fitness
10.2023 - 05.2024
Store Supervisor
H&M
08.2019 - 10.2023
Bachelor of Arts - Communications
Columbia College