Alexis Manning
Jacksonville,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Crew Member Team Leader
Moes Southwestern Grill
Jacksonville, FL
01.2023 - 02.2025
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
Customer Service Specialist
Amazon
Jacksonville, Florida
12.2020 - 07.2022
- Cooperated with fellow co-workers to deliver quality customer experience.
- Greatly took in consideration customer feedback to recommend improvements to management.
- Enhanced customer satisfaction 30% with fast, knowledgeable service.
- Met personal, team and company goals in customer service environment.
Customer Service Representative
Trader Joe's
Jacksonville, Florida
01.2018 - 10.2020
- Analyzed customer questions about policies and procedures with friendly and customized approach.
- Actively listened to and resolved customer concerns related to order inquiries and delivery tracking.
- Improved satisfaction by anticipating needs and consistently offering expert support.
- Delivered fast and friendly service to handle questions and service complaints.
Cashier
Walmart
Jacksonville, Florida
10.2016 - 11.2017
- Engaged customers in pleasant conversation while completing cash register transactions.
- Processed paperwork and updated accounts with new payments.
- Promoted loyalty programs and store cards.
- Achieved in Training new retail team members in customer service and company policies.
- Introduced the idea of informing customers of promotions and special offers to increase sales.
- Kept clean, organized and well-stocked checkout areas.
Education
Diploma - undefined
Samuel Wolfson High School
Jacksonville, Florida05.2020
Skills
- Complaint resolution
- Customer order management
- Customer retention
- Account management
- Hospitality and accommodation
- Positive and professional
- Calm demeanor
- Strong communication
- Team management
- Workload balancing
Timeline
Crew Member Team Leader
Moes Southwestern Grill
01.2023 - 02.2025
Customer Service Specialist
Amazon
12.2020 - 07.2022
Customer Service Representative
Trader Joe's
01.2018 - 10.2020
Cashier
Walmart
10.2016 - 11.2017
Diploma - undefined
Samuel Wolfson High School