Michael Busa
Harwich Port,Select
Summary
Highly energetic, motivated and versatile human resource focused always on customer service. A passionate team player that enjoys working in a diverse workplace & is motivated for success. Always willing to go the extra mile to do what's best for business and to help others. I am looking to tackle a new challenge in my Professional career and show Dunkin' Brands exactly what I am capable of and what I have to offer to the company.
Overview
5
5
years of professional experience
Work History
Crew Member Team Leader
Dunkin' Brands
02.2022 - Current
- Ensured prompt, accurate customer service in a fast-paced work environment.
- Organized, maintained and rotated weekly deliveries of supplies.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints always with a customer oriented approach.
- Maintained overall cleanliness of the workplace.
Grocery Clerk
Albertsons
01.2019 - 05.2023
- Stocked shelves and maintained proper rotation of product working in a perishable department (dairy)
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally.
- Maintained overall cleanliness of department.
- Organized daily deliveries with careful attention to detail.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Business Management
Thomas College
Waterville, ME05.2011
Skills
- Proficient & polished professional customer service skills
- Organized with careful attention to detail
- Extraordinarily patient
- Confident team-player with the ability to easily motivate others
- Able to perform and multi-task under extreme pressure
- Off the charts conflict resolution skills and unmatched work ethic
- Driven to succeed and motivated by challenge
Timeline
Crew Member Team Leader
Dunkin' Brands
02.2022 - Current
Grocery Clerk
Albertsons
01.2019 - 05.2023
Bachelor of Science - Business Management
Thomas College
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