Alexis Martinez
Odessa,TX
Summary
Developed diverse skill set in fast-paced office setting, including managing schedules, handling communications, and coordinating administrative tasks. Looking to transition into new field while leveraging strong organizational and multitasking abilities. Excels in improving efficiency and supporting team goals in any professional environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Heart River Logistics
05.2023 - 09.2024
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Handled incoming calls and emails with professionalism and provided timely responses or directed to appropriate personnel
- Maintained confidential files and records in accordance with company policies
- Assisted in the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
Store Manager
Verizon
11.2021 - 05.2023
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Manage all controllable costs with a view to maintaining profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
Sales Counter
CREDIT WORLD
01.2020 - 11.2021
- Provided exceptional customer service by assisting customers with returns, exchanges, and refunds
- Maintained a high level of product knowledge to accurately process returns and answer customer inquiries
- Resolved customer complaints and issues regarding returns in a professional and timely manner
- Collaborated with cross-functional teams such as warehouse personnel, shipping/receiving, and customer service representatives to resolve complex return issues
- Developed strong relationships with customers through friendly and helpful interactions during the return process
- Maintained accurate records of all return transactions, including reasons for return and actions taken
- Performed quality checks on returned merchandise to determine eligibility for resale or disposal
Retails Sales Associate
AT&T
05.2018 - 01.2020
- Demonstrated in-depth knowledge of the latest wireless technologies and trends to assist customers in making informed decisions
- Achieved XX% monthly sales targets by effectively upselling additional products and services to customers
- Managed customer accounts by updating contact information, plan changes, device upgrades/downgrades as per their requirements
- Maintained a high level of professionalism during interactions with challenging or dissatisfied customers, ensuring their concerns were addressed effectively
- Provided expert guidance and recommendations to customers on wireless devices, plans, and services
Cashier
Walmart
01.2014 - 12.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
Education
Associate's degree - Business Management
Midland College
Midland, TX11.2024
Skills
- Customer Service
- Front Desk
- Retail Sales
- Troubleshooting
- IT Support
- Store management
- Supervising experience
- Business management
- Interviewing
- Microsoft Excel
- Accounts Payable
- Accounting
- Account management
- Sales
- Leadership
- Computer skills
- Communication skills
- Bartending
- Hotel experience
- Cash handling
- 10 key typing
- Financial services
- Accounts receivable
- Organizational skills
- Management
- Administrative experience
- Typing
- Customer relationship management
- Serving
- Microsoft Word
- Data entry
Certification
- TABC Certified, Present
- Driver's License, Present
- Food Handler Certification, Present
- Certified Notary Public, 05/01/23 to 05/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Photography
I own my own photography business. In 2023, I initiated to be a photographer. I had always dreamed of capturing lifetime photos for people.
Timeline
Office Administrative Assistant
Heart River Logistics
05.2023 - 09.2024
Store Manager
Verizon
11.2021 - 05.2023
Sales Counter
CREDIT WORLD
01.2020 - 11.2021
Retails Sales Associate
AT&T
05.2018 - 01.2020
Cashier
Walmart
01.2014 - 12.2015
Associate's degree - Business Management
Midland College
- TABC Certified, Present
- Driver's License, Present
- Food Handler Certification, Present
- Certified Notary Public, 05/01/23 to 05/01/27
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