Hi, I’m
ALEXIS MATHER
Santa Monica,CA
Summary
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels while focused on satisfying tenants and maintaining high occupancy rates. Ready to grow efficiency and expand locations by applying diverse experience and overall real estate knowledge.
Overview
6
years of professional experience
Work History
GreystarSanta Monica, CA
Sr. Community Manager
11.2022 - Current
Job overview
- Devised innovative approaches to address distinctive obstacles, enhancing leasing speed and overall effectiveness
- Elevated the reputation score for Catherine Santa Monica from 799 to 810 and for Junction Santa Monica from 580 to 777, surpassing the industry standard of 549
- Analyzed financial statements, marketing data, and operational reports to contribute to budget development for assigned properties
- Approved vendor, contractor, and service provider invoices by reconciling work performed and managing communications with accounting and clients
- Managed budgetary constraints and maintained petty cash funds while controlling expenditures
- Oversaw lease enforcement, including application approval, inspections, eviction procedures, and late fee collections
- Addressed resident complaints, questions, and service requests promptly, ensuring resident satisfaction and retention
- Supervised property staff of seven team members by hiring, orienting, training, and managing their performance
- Maintained client/owner relationships by providing updates, conducting property tours, and addressing owner requests.
GreystarWoodland Hills, CA
Community Manager
11.2021 - 01.2022
Job overview
- Improve online reviews for 2022 through resident retention with 85% positive reviews in comparison to 55% positive reviews in 2021
- Increased property reputation score from 600 in December 2021 to 712 in December 2022
- Lead team to maintain over 95% occupancy throughout 2022
- Aggressively pushed rent growth per client request to reflect an average of 14.9% lease trade-out on new leases
- Increased lease renewals to the legal max to improve overall rental income
- Provide clients with accurate reporting monthly with variance notes and updates on the capital project spending tracker
- Provide innovative forward-thinking to clients on how to improve community amenities
- Pitched to the client a new Invictus call box and Brivo keyless entry system to enhance residents' living experience
- Successfully was able to get the non-budgeted project approved and implemented within 2022
- Assisted Construction manager on large property renovations from building landscape, painting, updated signage, pool deck resurfacing, dog park, mailboxes, unit closet renovations, replacement of parking gates, hallways lighting, paving, and transformation of theater room into a yoga studio
- Provided forward-thinking solutions to client concerns to improve curb appeal and overall community appearance
- Pitched and received approval for the idea of installing outdoor patio roller shades to provide residents with shade and replace current personal curtains residents had installed
- Improve rent collections to above 85% with moratorium in place and process evictions as needed and legally able.
GreystarPortalnd, OR
Community Manager
01.2021 - 11.2021
Job overview
- Brought property’s initial occupancy from 75% to 95% occupancy within the first two months as acting manager
- Successfully brought rent growth 5% above previous years performance
- Respond to resident concerns and improve online reviews with a reputation score of 707 comparative to the industry average of 550
- Provide input on development of budget for property and future projects to improve property overall
- Approve invoices with appropriate GL account coding while scheduling vendors with oversight of all property projects
- Hire and train staff to produce high level performance improving occupancy with resident retention
- Provide feedback to employees to encourage career growth within Greystar
- Develop a positive relationship with the ownership group by instilling trust through accurate reporting and consistently outperforming budgeted goals
- Facilitate weekly to monthly ownership calls to discuss property performance.
GreystarPortland, OR
Assistant Community Manager
10.2019 - 01.2021
Job overview
- Responding to incoming leads with consistent follow up, verifying renter income, preparing lease agreements, collecting all required documents, overseeing unit turns prior to move-in
- Handle resident requests and provide solution-based outcomes to difficult circumstances
- Provide feedback to property owners on current market rent and comparative properties concessions and prices
- Knowledge of fair housing and real estate laws
- Collect rent payments & process in Yardi Rent Café systems while monitoring the aged receivables report
- Communicate efficiently with a maintenance team and vendors to process charges for damaged items in the unit.
Premiere Property GroupBeaverton, OR
Real Estate Agent
09.2017 - 10.2018
Job overview
- Obtained a Real Estate License in the state of Oregon
- Assisted clients in buying, selling, and marketing properties
- Prospected new business by cold calling, door knocking, and holding open houses.
Education
Portland State University
BS from Psychology
06.2019
University Overview
GPA: 3.53
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Persuasion and interpersonal skills
- Comfortable in high stress environments
- Exceptional time management and organizational skills to prioritize and meet deadlines
- Conflict Management
- Financial Budgeting and Reporting
- Maintenance Oversight
- Property Tours
- Daily Operations Management
- Tenant and Eviction Laws
- Community Marketing
- Income and Expense Management
- Customer Relationship Management
- Price Structuring
- Staff Management
- Team Training
- Leasing and Sales
- Vendor Management
- MS Office Suite
Timeline
Sr. Community Manager
Greystar
11.2022 - Current
Community Manager
Greystar
11.2021 - 01.2022
Community Manager
Greystar
01.2021 - 11.2021
Assistant Community Manager
Greystar
10.2019 - 01.2021
Real Estate Agent
Premiere Property Group
09.2017 - 10.2018
Portland State University
BS from Psychology